Help...cant print emails from one user

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JP - 10 Jul 2007 13:06 GMT

Hi There,
We have one user, with Outlook 2002 (Server has SBS 2003 Prm), when she
sends an email to any user on the SBS 2003 server, the Users that recive that
email can't print, has anyone come across this problem. If the she send email
to external address, then that person can print the email. (i have checked
that the user is not using any fonts that are not normal (she has arial 10).
JP

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Hal Hostetler [MVP P/I] - 11 Jul 2007 02:58 GMT

So, what happens when you try to print one of these emails, other than it
doesn't print? Do you get any error messages? Is she using Word as her
email editor?

Hal

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> Hi There,
> We have one user, with Outlook 2002 (Server has SBS 2003 Prm), when she
[quoted text clipped - 3 lines]
> that the user is not using any fonts that are not normal (she has arial 10).
> JP

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JP - 11 Jul 2007 21:52 GMT

She does not get any error message, and yes she is using Word as her email
editor

> So, what happens when you try to print one of these emails, other than it
> doesn't print? Do you get any error messages? Is she using Word as her
[quoted text clipped - 11 lines]
> 10).
> > JP

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Hal Hostetler [MVP P/I] - 11 Jul 2007 23:11 GMT

Do any of the users who try to print this email get any error messages? I
wouldn't expect any errors when she's composing and sending the message.
While I don't really expect it to make a difference, you might have her try
using the Outlook editor instead of Word as a quick test. Another fairly
simple thing to try is a new Outlook profile; I've seen damaged profiles
cause some really bizarre behavior.

Hal

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> She does not get any error message, and yes she is using Word as her email
> editor
[quoted text clipped - 14 lines]
> > 10).
> > > JP

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JP - 12 Jul 2007 05:20 GMT

1) No error messages when the users trys to print.
2) Will try Outlook editor and if that does not work New Profile.
Will keep you informed.
Many Thanks for all your help

> Do any of the users who try to print this email get any error messages? I
> wouldn't expect any errors when she's composing and sending the message.
[quoted text clipped - 28 lines]
> > > 10).
> > > > JP

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Andrew Staley - 31 Jul 2007 14:19 GMT

I've just had the same problem with one of our machines here, running XP SP2
and Outlook 2003SP2. I can print anything except emails within Outlook.

After doing some playing around I found (on this system atleast) that the
problem seems to be related to HTML emails. If I forward the same email and
set it to plain text it prints off fine.

I then was able to resolve the problem by going into IE and reseting all the
security options to default and changing the HTML editor from Word to
Publisher and back again. After that the emails started to print without
problem.

No idea why this worked, just glad it did.

Hope this helps with your problem. Andrew.

> 1) No error messages when the users trys to print.
> 2) Will try Outlook editor and if that does not work New Profile.
[quoted text clipped - 38 lines]
>> > > 10).
>> > > > JP

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JP - 31 Jul 2007 18:46 GMT

Thanks Andrew, will do what you did, next week when i am on site.

> I've just had the same problem with one of our machines here, running XP SP2
> and Outlook 2003SP2. I can print anything except emails within Outlook.
[quoted text clipped - 54 lines]
> >> > > 10).
> >> > > > JP

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