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MS Office Forum / Outlook / Printing / April 2004

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Problems printing OE messages

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Nuno Barros - 12 Apr 2004 17:53 GMT
Hi,

When I print any message from my OE6 (Windows XP Home Edition) it only prints the header. The message body is not printed.
Already checked printer configurations, changed printer settings in IE6, reinstalled the printer, tested to another printer and I always get the same problem.
Can anyone give me a help about this problem ?

Thanks and best regards.

Nuno Barros
Gary Tsang - 12 Apr 2004 18:31 GMT
Hi,

Have you tried doing a print preview? Does the print preview look ok?

Signature

Gary Tsang
Microsoft MVP - Windows XP Shell/User
http://www.microsoft.com/mvp

Hi,

When I print any message from my OE6 (Windows XP Home Edition) it only
prints the header. The message body is not printed.
Already checked printer configurations, changed printer settings in IE6,
reinstalled the printer, tested to another printer and I always get the same
problem.
Can anyone give me a help about this problem ?

Thanks and best regards.

Nuno Barros
Nuno Barros - 13 Apr 2004 10:24 GMT
Hi Gary,

The print preview is not available.

> Hi,
>
[quoted text clipped - 12 lines]
>
> Nuno Barros
mac - 12 Apr 2004 18:39 GMT
Hi,

When I print any message from my OE6 (Windows XP Home Edition) it only
prints the header. The message body is not printed.
Already checked printer configurations, changed printer settings in IE6,
reinstalled the printer, tested to another printer and I always get the same
problem.
Can anyone give me a help about this problem ?

Thanks and best regards.

Nuno Barros

Try this?
In IE not OE.  OE uses IE for printing.

Disable the Auto-Select option for encoding.
To do so, on the View menu, point to Encoding, and then click to clear
Auto-Select.
Nuno Barros - 13 Apr 2004 10:27 GMT
Hi,

The selected encoding was Unicode-UTF8, and whenever I changed it to another
option (auto-select, western-european(windows) or any other), after
restarting IE it changed back to Unicode-UTF8 and the problem remains.

> Hi,
>
[quoted text clipped - 15 lines]
> To do so, on the View menu, point to Encoding, and then click to clear
> Auto-Select.
Robert Aldwinckle - 13 Apr 2004 20:43 GMT
...
> When I print any message from my OE6 (Windows XP Home Edition)
> it only prints the header. The message body is not printed.

This could be a variation of the  About_Blank[1]  problem
people are having.    First try:

   regsvr32  inetcomm.dll

(We're not sure why this is necessary all of a sudden
but there is some speculation that use of a Norton product
may be a common factor.)

If you like you could also simulate what  W2K user would get
from an  IE Repair:

(excerpt from previous post)

<excerpt>
regsvr32  /i  browseui.dll
regsvr32  /i  shdocvw.dll
regsvr32  /i  mshtml.dll
regsvr32    mshtmled.dll
regsvr32    actxprxy.dll
regsvr32  /i  urlmon.dll

What that represents is the set of re-registrations which
FixIE.inf  indicates would be done for  Base.W2K.AddReg

N.B.  that neither  mshtmled.dll  nor  actxprxy.dll  have an entry point
called  DllInstall  and hence the  /i  option can not be used for them.

Neither  msjava.dll  nor  shell32.dll  are referred to by  FixIE.inf
but those are two other modules which are often suggested to  XP users
as needing re-registration for repairing in various circumstances.

Note that such re-registrations are normally done by an  IE Repair
during a boot while nothing is running so at the very least I think
that it would be best to ensure that  iexplore.exe  is not active in your
task list.   (Close all visible  IE  windows and then check that the
iexplore.exe  is not in the list of  Processes  in  Task Manager.
Ctrl-Shift-Esc,Ctrl-Tab,i,i,...)
</excerpt>

BTW you could make use of Gary's suggestion (to use Print Preview)
by using Message, Forward as Attachment  (Alt-M,d) and then dragging
that to an IE window and using its Print Preview command (Alt-F,v).
Unfortunately, it is no longer as straightforward as it once was because
before IE will let you see it you would have to go into the TIF subfolder
and rename the  *.eml  file to  *.mht;  then change the extension on the
Address bar too and press Enter.

Simplest way to do the rename that I have found is to open the TIF viewer
(Alt-T,O,Alt-S,V), then append  \Content.IE5\
That opens a drop-down list of the TIF subfolders; so continue appending
the one that your document seems to be in.   E.g. copy it from the
Address bar of the first IE window and paste it in to the Address bar
of your TIF viewer.    Next copy that whole pathname to clipboard
(Alt-d,Ctrl-c) and switch to a command window.   Start typing   cd /d
(plus a trailing space) and paste in the path (Alt-Space,E,P) and hit Enter.
Do a  dir *.eml  (or *.nws as the case may be).   (That's JIC because
there is probably only one file there with that extension.)   In any case,
rename it:   ren  *.eml  *.mht.    Switch back to your IE document window
and change the name in the Address bar:  Alt-d,End,Ctrl-Backspace,mht
and Enter.

Then you should be able to use  Print Preview.   (Alt-F,v)

An alternative to all of the above would be to use Steve Cochrane's
OETool for its Fullscreen command and  Ctrl-P once that is showing.
However, you won't be able to do a  Print Preview there.

HTH

Robert Aldwinckle
---
 
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