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MS Office Forum / Outlook / Programming Add-Ins / July 2008AddIn do not start
Hallo NG! I write an Addin for Outlook 2002. On the development maschine the addin is start with outlook. Now the development is completed and I would deploy the addin to each clients. For this I have create an Setup, which install the AddIn on the target machine. All the file and regiytry values are wrote by the setup correctly. If I start Outlook the AddIn will not runing. I do not get any errors or something else I use Windows XP SP2 with Outlook 2002 to developing Visual Studios 2008 Thanks for your answer TH Did you look in the COM Add-Ins dialog to see if your addin is listed and checked? If it's there but not checked does it start up when you check it? Is it listed in the Disabled Items dialog (Help, About Microsoft Office Outlook, Disabled Items button)? Did you make sure to deploy all requirements and pre-requisites such as the VSTO runtime, any required VSTO language pack, Framework, etc?  SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Professional Programming Outlook 2007 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Hallo NG! > [quoted text clipped - 18 lines] > > TH Hallo Ken, The Add-In is not listen in the COM Add-Ins dialog. The dialog ist eamty. So I can not activate my Add-In, because I do not see it. It is also not in the list of deactived items. -- I can't see my Add-In in outlook. The registry values are all right - they are the same about the developer machine. I deployed all the needed files (components) The test pc and the developer pc have the same version of XP and Outlook. The .net framework are different. on the developer pc is the version 3.5 installed and on the test pc the version 2. But the Add-In is develop for the .net framework 2. Thomas > Did you look in the COM Add-Ins dialog to see if your addin is listed and > checked? [quoted text clipped - 29 lines] >> >> TH An addin developed for Framework 2 shouldn't have any problems with Framework 3 or 3.5. If the addin is not listed in the COM Add-Ins dialog then it's one of 2 things. Either it's registered in HKLM and is an admin installation, or it's not registered at all and therefore will never be started by Outlook. Look at HKLM\Software\Microsoft\Office\Outlook\Addins and see if your addin is registered there. Look also at HKCU with the same path and see if it's registered there. You should see an entry for your addin using the ProgID you set for your addin in the project. Under that registry key you should see LoadBehavior, Description, FriendlyName and CommandLineSafe. If those entries are not there the addin is not correctly registered as an addin for Outlook. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Professional Programming Outlook 2007 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > Hallo Ken, > [quoted text clipped - 11 lines] > > Thomas I have installed the Add-In with a user account who have administration rights. The installation was finished without any error. In the eventlog is an entry, that the installation was finished with out any errors. I have checked the regitry entries. All of the entries can I found on the named path. But only one entry, the 'CommandLineSafe" entry, I don't find them in the registry. The commandlinesafe entry is also not on my developer pc. > An addin developed for Framework 2 shouldn't have any problems with > Framework 3 or 3.5. [quoted text clipped - 28 lines] >> >> Thomas So where is the addin registered, in HKLM or in HKCU? What value does LoadBehavior show, is it 3? Do you have any error logging or other logging in the OnConnection event handler that would tell you if you are at least getting that event? SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Professional Programming Outlook 2007 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm >I have installed the Add-In with a user account who have administration >rights. [quoted text clipped - 5 lines] > them in the registry. The commandlinesafe entry is also not on my > developer pc. The add in is registered in HKCU and the LoadBehavior has the value 3. The first line in the OnConnection event is "MsgBox(Hallo World")". But the add doesn't show the msgbox.. So the event doesn't fired > So where is the addin registered, in HKLM or in HKCU? What value does > LoadBehavior show, is it 3? [quoted text clipped - 11 lines] >> find them in the registry. The commandlinesafe entry is also not on my >> developer pc. The only times I've seen that are either if there's a load error when the addin is loaded and/or if the addin dll isn't registered correctly for COM (not the addin registration but the class registration of the addin dll). Is your addin dll set to be vsdrpCOM in the register property of the output of the dll as shown in the setup project? Does the COM Add-Ins dialog show the addin at all and if so if you check it do you see a load error from mscorlib or other source? SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Professional Programming Outlook 2007 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > The add in is registered in HKCU and the LoadBehavior has the value 3. > > The first line in the OnConnection event is "MsgBox(Hallo World")". But > the add doesn't show the msgbox.. > So the event doesn't fired The register property of the dll is set to 'vsdrpCOM'. The com add-in dialog dosn't show the add-in at all. So I can't check the add in. Thomas > The only times I've seen that are either if there's a load error when the > addin is loaded and/or if the addin dll isn't registered correctly for COM [quoted text clipped - 9 lines] >> the add doesn't show the msgbox.. >> So the event doesn't fired The only reasons that the COM Add-Ins dialog doesn't show an addin are if it's not registered or if it's registered for all users in the HKLM hive of the registry instead of in HKCU (current user). Since you said that the addin is registered only in HKCU (it's not there at all in HKLM, is it?) the only thing left is that for whatever reason the addin is not being registered. When I say that I mean the class isn't being registered, not the addin registration at \Software\Microsoft\Office\Outlook\Addins. The registration I'm talking about is the COM registration in HKCR. If that's the case then there's something wrong with your installer. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Professional Programming Outlook 2007 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > The register property of the dll is set to 'vsdrpCOM'. The com add-in > dialog dosn't show the add-in at all. So I can't check the add in. > > Thomas The registration of the class under HKCR shows OK. The path is point to the install folder of my Addin. I have create a new OL Add-In with only one function "HELLO WORLD", if the ConnectCompleted. By creating the new add-in project a setup project is also created. I have create the addin for current user and for all users. But the problem are the same - the Add-In don't say "Hello World" Thomas > The only reasons that the COM Add-Ins dialog doesn't show an addin are if > it's not registered or if it's registered for all users in the HKLM hive [quoted text clipped - 13 lines] >> >> Thomas Your installer should only be registering the addin in either HKLM or HKCU, not both. I really don't know what to say. If the addin is registered for COM and has the correct key in either HKCU or HKLM and LoadBehavior is set to 3 then the only things are COM errors when starting up, Interop errors when loading your addin, a badly screwed up installer setup or a lack of requirements or prerequisites on the target machine. Are you using the correct PIA for your setup? You need to download the special Outlook 2002 PIA for use, none comes with Office 2002. I'm not even sure if the Outlook 2002 PIA works with Framework 2.0 at all, the oldest framework supported by VS 2008. There is no support for Outlook 2002 any more, it's not a current version of Outlook, so I'm just not sure how to resolve your problems. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Professional Programming Outlook 2007. Reminder Manager, Extended Reminders, Attachment Options. http://www.slovaktech.com/products.htm > The registration of the class under HKCR shows OK. The path is point to > the install folder of my Addin. [quoted text clipped - 5 lines] > > Thomas Ken, I am in a similar situation. I have an Outlook 2003 addin developed in VSTO 2005. The addin works fine on most machines but gets disabled sometimes on others. We install it under HKLM. On one particular machine, even after changing the loadbehavior back to 3, when Outlook is restarted, it disables our addin again with LoadBehavior = 2. I have some error logging in ThisAddin_startup. But that doesnt get called. We also have a catch-all exception handler in Startup with error logging, nothing happens with that either, which makes us believe the addin doesn't even get loaded. All components are installed and registered properly. This user has a couple of other addins disabled under About -> Disabled Items and ours is not one of those. The user runs McAfee virusscan. The scanner for email is one of the disabled items? How do we figure out what the problem is? Any ideas? How do I find out if the McAfee script stopper is running? Thanks Vidya > Your installer should only be registering the addin in either HKLM or HKCU, > not both. [quoted text clipped - 22 lines] > > > > Thomas What you will need to do is some Fusion debugging. Fusion is the managed code loader and the logs from that should tell you at least where and why your addin is getting disabled. See the article at http://blogs.msdn.com/vsod/archive/2008/04/22/Troubleshooting-com-add-in-load-fa ilures.aspx for information on the debugging you will have to do. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Professional Programming Outlook 2007. Reminder Manager, Extended Reminders, Attachment Options. http://www.slovaktech.com/products.htm > Ken, > I am in a similar situation. I have an Outlook 2003 addin developed in [quoted text clipped - 17 lines] > Thanks > Vidya |
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