Install Outlook2003 CRM add-in for SBS2003 Exchange

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Bob Kerr - 09 Feb 2004 21:29 GMT

I have been trying to install the CRM add-in to
Outlook2003 running on an XP Pro desktop w/ Office2003
and connecting to the Exchange2003 server running w/
SBS2003. Outlook2003, Office2003, XP Pro, and the
SBS2003 server are all fully patched and up to date. The
installation keeps failing with:
"The upgrade patch cannot be installed by the Windows
Installer service because the program to be upgraded may
be missing, or the upgrade patch may update a different
version of the program......" Any help would be
appreciated.

Bob Kerr
rkerr@netspec.com

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Sue Mosher [MVP] - 09 Feb 2004 22:24 GMT

It might help if you explained what CRM add-in you're trying to install.

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> I have been trying to install the CRM add-in to
> Outlook2003 running on an XP Pro desktop w/ Office2003
[quoted text clipped - 10 lines]
> Bob Kerr
> rkerr@netspec.com

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~~ The Nightcrawler ~~ - 10 Feb 2004 03:08 GMT

Sue -

I would assume he means Microsoft CRM
http://www.microsoft.com/businesssolutions/Customer%20Relationship%20Management/
default.mspx

I am facing a similar challenge...

>It might help if you explained what CRM add-in you're trying to install.

Reply to this Message

Sue Mosher [MVP] - 10 Feb 2004 11:57 GMT

I wouldn't assume that at all, given that there are three dozen
Outlook-related CRM tools.

But your particular challenge is? Error messages? Other symptoms?

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> Sue -
>
> I would assume he means Microsoft CRM

http://www.microsoft.com/businesssolutions/Customer%20Relationship%20Management/
default.mspx

> I am facing a similar challenge...
>
> >It might help if you explained what CRM add-in you're trying to install.

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Bob Kerr - 11 Feb 2004 21:47 GMT

I am trying to install the "Business Contact Manager for
Outlook 2003 update: Windows Small Business Server 2003"
found on URL:
http://office.microsoft.com/officeupdate/category.aspx?
CategoryID=CD010798691033&CTT=4&Origin=CD010224941033

Bob

>-----Original Message-----
>I wouldn't assume that at all, given that there are three dozen
[quoted text clipped - 12 lines]
>
>.

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Sue Mosher [MVP] - 11 Feb 2004 22:00 GMT

So, what happens when you try to install it? Do you already have BCM
installed?

Signature

Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

> I am trying to install the "Business Contact Manager for
> Outlook 2003 update: Windows Small Business Server 2003"
> found on URL:
> http://office.microsoft.com/officeupdate/category.aspx?
> CategoryID=CD010798691033&CTT=4&Origin=CD010224941033

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