
Signature
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx
> Please forgive me for butting in again (I know that I do that a lot). I
> just found out that I'm having that same problem, for 2 particular users of
[quoted text clipped - 16 lines]
> >
> > See http://www.outlookcode.com/d/sendform.htm for more information.
Still not knowing a ton about all the publishing aspects of the forms, I
just assumed that if the form is the default form for a public folder, then
it is published correctly. Is this not the case? The email messages are
taking whatever defaults the user has set up. Generally, emails are edited
with Word as the default editor and in an HTML format. Both recipient and
sender are in the same Exchange organization and both are using the same
method to connect to the Exchange server. The sender is using Outlook XP
and the receiver is on Outlook 2003.
I think we are nearing my knowledge limit about this--and I'm supposed to be
the support for these forms! LOL!
> Where is the form published? What format are you sending the mail messages
> in? Are both recipient and sender in the same Exchange organization and
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> > > >
> > > > John
Bryan Dickerson - 06 Jul 2004 20:34 GMT
I meant to include, if it might help, that I walked the sender thru to the
"Clear Cache" button and when he presses it, he gets this message:
"The Forms Manager dialog box could not be displayed."
> Still not knowing a ton about all the publishing aspects of the forms, I
> just assumed that if the form is the default form for a public folder, then
[quoted text clipped - 58 lines]
> > > > >
> > > > > John
Sue Mosher [MVP-Outlook] - 04 Aug 2004 02:20 GMT
I'd run Help | Detect and Repair to see if that fixes it.

Signature
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx
> I meant to include, if it might help, that I walked the sender thru to the
> "Clear Cache" button and when he presses it, he gets this message:
>
> "The Forms Manager dialog box could not be displayed."
Sue Mosher [MVP-Outlook] - 04 Aug 2004 02:18 GMT
No, that's not correct. The only items that will be able to use that form
will be those stored in that public folder. If you want recipients to be
able to view message from their Inbox with that form, it must be published
to the Organizational Forms library or to each user's Personal Forms
library.

Signature
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx
> Still not knowing a ton about all the publishing aspects of the forms, I
> just assumed that if the form is the default form for a public folder, then
[quoted text clipped - 13 lines]
> What
> > version of Outlook?
> > > Please forgive me for butting in again (I know that I do that a lot). I
> > > just found out that I'm having that same problem, for 2 particular users
[quoted text clipped - 40 lines]
> > > > >
> > > > > John