Hi Marooned,

I did receive a reply, which is the one posted on the board, but it wasn't much help really. I appreciate what was said about it needed to be binded or something, but would've like a more tailored response. Perhaps I should've written back and asked for one, but I got a little vexed with the whole thing and gave up!

Rob.

Message forms, by default, have separate compose and read layouts, accessed
with Edit Compose Layout and Edit Read Layout buttons in the form design
window. It sounds like you didn't create a read layout with the information
you want to appear there.

Another key concept is that, in order for the form layout to appear to the
recipient, the recipient must have access to the form "definition," which is
usually published either centrally or locally, but can also be embedded in
an individual item. In the latter case, however, it is not possible to make
code run behind the form, which greatly limits possible applications.

But all this is moot unless your customers all have Outlook and are willing
to use a template that you send them. A custom Outlook form is rarely the
solution for the scenario you describe. A web page form that sends you a
structured email message is likely to be a better approach.