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MS Office Forum / Outlook / Programming Forms / October 2004Account Forms
In Outlook 2003 with Business Contact manager, I was trying to re-format the account template/form. I clicked on the "design a form" option and proceeded to refigure the account form. I tried to publish it, and the option to do so was gray, it wouldn't let me. Somehow, something got published because when I go to the account form now, it's part of the form I was attempting to make. But, for some reason, the Account History portion is automatically linked to my Inbox, and if I delete the messages in the History, it deletes them from my Inbox. Also, when I try to create a new account, i get a message that Business Manager has to close. I have no idea what has gone wrong, but I can't have my Inbox being linked to the Account form, and I would like to use the Account option..............please help. Thanks. BCM sometimes has what's known as a "forms cache" problem. Clearing the cache usually fixes it. Choose Tools | Options | Other | Advanced Options | Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing the cache doesn't fix the issue, try the other steps detailed at http://support.microsoft.com/default.aspx?scid=kb;en-us;836558 The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack 1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1. Patricia Cardoza explains how to customize BCM forms at http://blogs.officezealot.com/cardoza/archive/2004/05/12/652.aspx  SignatureSue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > In Outlook 2003 with Business Contact manager, I was trying to re-format > the [quoted text clipped - 18 lines] > to the Account form, and I would like to use the Account > option..............please help. Thanks. I thought of trying this - but I am afraid of what clearing the forms cache will do. Will it clear every form, so that the 100+ contacts I have will go away? They're not "Business contacts," just contacts. Thank you so much for your quick response. > BCM sometimes has what's known as a "forms cache" problem. Clearing the > cache usually fixes it. Choose Tools | Options | Other | Advanced Options | [quoted text clipped - 30 lines] > > to the Account form, and I would like to use the Account > > option..............please help. Thanks. It removes the now-corrupted pointers to the cached copies of the forms. Nothing happens to the original published forms themselves. See http://www.outlookcode.com/d/formscache.htm for more info on how the forms cache works. SignatureSue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx >I thought of trying this - but I am afraid of what clearing the forms cache > will do. Will it clear every form, so that the 100+ contacts I have will [quoted text clipped - 18 lines] >> Patricia Cardoza explains how to customize BCM forms at >> http://blogs.officezealot.com/cardoza/archive/2004/05/12/652.aspx >> > In Outlook 2003 with Business Contact manager, I was trying to >> > re-format [quoted text clipped - 22 lines] >> > to the Account form, and I would like to use the Account >> > option..............please help. Thanks. I tried clearing the forms cache, but messages coming into my Inbox are still being linked to the account form. And I have lost my Business Tools menu selection (I was going to go back and check to automatic linking) and I can no longer get to Accounts from the "Go" action on the menu. I am at a total loss here. I've looked at the link you provided, but none of the problems described seem to apply to my situation. I am really sorry that I ever attempted to crate a custom form. Thanks for your help, any additional info you can provide would be so greatly appreciated. > It removes the now-corrupted pointers to the cached copies of the forms. > Nothing happens to the original published forms themselves. See [quoted text clipped - 50 lines] > >> > to the Account form, and I would like to use the Account > >> > option..............please help. Thanks. You have bigger problems than just the form. If you don't see the Business Tools menu, BCM probably failed to load when Outlook started. Run Regedit and go to the HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something other than 3, make a backup of the registry, edit LoadBehavior to set it to 3, then restart Outlook. Also check Help | About Microsoft Outlook | Disabled Items. If BCM does not load even after you edit the LoadBehavior registry value, you should initiate a support incident with Microsoft at http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You will need a .Net Passport, but there should be no charge for filing the request for help. SignatureSue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx >I tried clearing the forms cache, but messages coming into my Inbox are >still [quoted text clipped - 76 lines] >> >> > to the Account form, and I would like to use the Account >> >> > option..............please help. Thanks. What is Regedit? How do I get to the HKLM/Software...... that you mentioned? My continued thanks..... > You have bigger problems than just the form. If you don't see the Business > Tools menu, BCM probably failed to load when Outlook started. Run Regedit [quoted text clipped - 90 lines] > >> >> > to the Account form, and I would like to use the Account > >> >> > option..............please help. Thanks. See http://www.computerhope.com/registry.htm for basics on working with the Windows registry, including backing it up. SignatureSue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > What is Regedit? How do I get to the HKLM/Software...... that you > mentioned? [quoted text clipped - 105 lines] >> >> >> > to the Account form, and I would like to use the Account >> >> >> > option..............please help. Thanks. I was able to find the regedit, and the place you mentioned. It is at 3. I've done an incident with Microsoft and am waiting for their reply. I have no idea how this problem escalated so badly. I appreciate your help, if you know of any other ways to fix the problem, I'd appreciate hearing about them. Thanks. > You have bigger problems than just the form. If you don't see the Business > Tools menu, BCM probably failed to load when Outlook started. Run Regedit [quoted text clipped - 90 lines] > >> >> > to the Account form, and I would like to use the Account > >> >> > option..............please help. Thanks. Can I unistall BCM and re-install it?? > I was able to find the regedit, and the place you mentioned. It is at 3. > I've done an incident with Microsoft and am waiting for their reply. I have [quoted text clipped - 96 lines] > > >> >> > to the Account form, and I would like to use the Account > > >> >> > option..............please help. Thanks. Yes, through Control Panel | Add/Remove Programs. Let us know what you hear back from your incident report. SignatureSue Mosher, Outlook MVP Author of Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Can I unistall BCM and re-install it?? > [quoted text clipped - 26 lines] >> > will need a .Net Passport, but there should be no charge for filing the >> > request for help. >> > >I tried clearing the forms cache, but messages coming into my Inbox >> > >are [quoted text clipped - 96 lines] >> > >> >> > to the Account form, and I would like to use the Account >> > >> >> > option..............please help. Thanks. |
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