Form cannot be opened by one user

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Cal - 22 Dec 2004 22:11 GMT

I am running Exchange 2000 on my server with a custom form in a shared
folder. This form has been in use for several months, then I made a change
and republished the form to the same public folder. One of our users can no
longer open the custom form - he gets an error popup window that states "The
custom form could not be opened. Outlook will use an Outlook form instead.
A form required to view this message cannot be displayed. Contact your
administrator."

I am able to open the form on other Win XP workstations, but not his. All
workstations have Win XP Pro SP2 with Outlook 2003.

Any clues anyone?

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Sue Mosher [MVP-Outlook] - 22 Dec 2004 23:15 GMT

Apply Office 2003 SP1, then clear the forms cache.

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Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

>I am running Exchange 2000 on my server with a custom form in a shared
>folder. This form has been in use for several months, then I made a change
[quoted text clipped - 8 lines]
>
> Any clues anyone?

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Cal - 23 Dec 2004 16:37 GMT

Thank you Sue. Unfortunately the user who is having the problem is gone for
the holiday, so I can't try your suggestion until next week.

> Apply Office 2003 SP1, then clear the forms cache.
>
[quoted text clipped - 10 lines]
>>
>> Any clues anyone?

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Cal - 29 Dec 2004 17:55 GMT

In case you are still following this Sue, I ended up having to make the user
an owner of the folder in which the offending forms resides. Then I was
able to administer the folder and the forms in it - the tab for folder
administration was not available until I gave the user ownership permission,
hence I could not clear the form cache. Once I was able to clear the form
it reinstalled itself and the user was able to see the updated design. I
then re-applied the user's restrictions to the folder.

Thanks again for your help.

Cal.

> Thank you Sue. Unfortunately the user who is having the problem is gone
> for the holiday, so I can't try your suggestion until next week.
[quoted text clipped - 13 lines]
>>>
>>> Any clues anyone?

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