Outlook is not the right tool for that task. Your third question is the critical one: Outlook forms work only for Outlook recipients (and even then, it would take a lot of work -- on the external recipients' part).

Signature
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx
>I am new to outlook and have been asked to send a form out to some
> customers for a short survey. I have worked out how to Design a form
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>
> Thanks very much..