I have created a custom form based on the Task form for a client that is
working great within Exchange and Outlook 2000 and 2003 clients.  Lets call
this custom for "Work Ticket".

Work Tickets are created in a public folder and updated over a period of
time.  When the client is done using the ticket, I have automated the process
(using VBA) of saving a copy of the item to a network share and then deleting
the original item in the public folder.  The saved file has an extension of
".msg".

Here is where the problem is.  Users with Outlook 200 can double-click on
the saved *.msg files, open them up and view the extra tabs and fields/values
of the custom form.  Users on Outlook 2003 (all of them are SP2) have
different results.  Some only see the standard Task form, while others see
the custom form fields (tabs, labels, textboxes, etc.) but do not see the
values for them.  In the latter case, only the standard Task values are
present or visible.

I have performed the "clear cache" function on the Outlook 2003 systems, as
well as actually deleted the frmcache.dat file as well.  After clearing the
cache, I would open an existing Work Ticket item in the public folder to
download the form locally.  Still no difference on the Outlook 2003 systems.

Sorry for the lengthy message.  Any help would be greatly appreciated.

Thanks,
Jim

InnoTech, Inc.