Intermittent Issues with Viewing

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SandyT - 27 Jun 2007 23:58 GMT

I have inherited an Outlook form that is used to initiate a new employee
request. The form was updated in Outlook 2003; I don't know the version it
was developed in. The form has always been emailed to the requester, who
fills in various text boxes and sends to the predefined addressee.

The issue is that since the form has been updated (a third tab was added
with additional text boxes), some users are able to open the form while
others cannot. I have one user with the same OS and Office version as the
desktop the form was updated on; however, he receives an error message. On
the other hand, if he saves the .oft locally, it will open without problem.

Any suggestion will be greatly appreciated.

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Sandy

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Sue Mosher [MVP-Outlook] - 28 Jun 2007 00:10 GMT

.oft? That's probably the source of the problem. For it to work properly, the form needs to be published to the Organizational Forms library -- and only that version used.

You also should always include details of any errors when posting about a problem.

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Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

>I have inherited an Outlook form that is used to initiate a new employee
> request. The form was updated in Outlook 2003; I don't know the version it
[quoted text clipped - 8 lines]
>
> Any suggestion will be greatly appreciated.

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