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MS Office Forum / Outlook / Programming Forms / March 2009Outlook Custom Form Problem
I have a custom outlook form in Outlook 2003 that was working fine. I'm not sure what changed but some users are having the following problem. They read the custome form, close it and it they go back to reread the form I get scripting errors. The errors are on different lines in the script in our test environment and our production environment. So it is not failing at the same line of code. Has anyone had a problem like this - or where can I go to research it You can go to www.outlookcode.com and search on something like "form errors". Without knowing what type of errors are being fired and if they are consistent errors it's really impossible to know what's going on or why. You can also check to make sure that the forms aren't one-offed or corrupted in some way. But I don't think that's the case with your problem.  SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Professional Programming Outlook 2007. Reminder Manager, Extended Reminders, Attachment Options. http://www.slovaktech.com/products.htm >I have a custom outlook form in Outlook 2003 that was working fine. I'm not > sure what changed but some users are having the following problem. [quoted text clipped - 8 lines] > > Has anyone had a problem like this - or where can I go to research it On the production form I'm getting Script Error Operation Failed at line # 3217 Here's that line Set DetailPage = Item.GetInspector.ModifiedFormPages("Requisition Detail") On the test form I get Error Object Required "Attach Page" at line 1841 Set MultiPage1 = AttachPage.controls("MultiPage1") - there is no attachment for this form I donot get any errors on my machine, I can get into the form open and close it and re-read it as many times as I like. Can the fact that I am a developer and have certain permissions allow me to re-read the form. Can it be a security. Can it be a patch was installed that could create this? Also if the form is corrupt, how do I fix that. thanks in advacne fro your help > You can go to www.outlookcode.com and search on something like "form > errors". Without knowing what type of errors are being fired and if they are [quoted text clipped - 15 lines] > > > > Has anyone had a problem like this - or where can I go to research it I don't see permissions or security being an issue, unless the form is published in a restricted folder. If a form is corrupted then about all you can do is to remove the form and clear the forms cache in the forms manager and republish it. If forms are one-offed the typical symptom is that it increases in size due to the form description being embedded in the form rather than being pulled from the cache or library. You can compare item sizes for various forms and see if some are much larger than others. For those errors it could be that the form is one-offed, but usually those forms won't run code, or that the item isn't opening to the correct form. In that case those controls and ModifiedFormPages won't be there. That can be checked by checking the MessageClass of the item in the Load() event. If code has to run based on reading an email from the preview pane you can also check in Read() for MessageClass. One workaround that some of us use is to actually set the MessageClass if it's not correct, so that the form is always used for that type of item. But that requires that all items of that type use that custom form, at minimum at least in certain specific folders that can be identified. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Professional Programming Outlook 2007. Reminder Manager, Extended Reminders, Attachment Options. http://www.slovaktech.com/products.htm > On the production form I'm getting Script Error Operation Failed at line # > 3217 [quoted text clipped - 18 lines] > > thanks in advacne fro your help Some users are putting the form in a folder they created. Is that where I set the Message Class and if so, how do I do that. Some users just have it in there Inbox so I don't think that would work there. Correct me if Im wrong thanks again for your help > I don't see permissions or security being an issue, unless the form is > published in a restricted folder. [quoted text clipped - 40 lines] > > > > thanks in advacne fro your help It doesn't matter where the item is as long as it's published in the Personal Forms Library or the Organizational Forms Library. The custom MessageClass will be available. If the form is published to a folder it will only be available in that one folder. One thing that you must avoid is publishing a form in more than one place. To check/set the MessageClass is simple. Say the form is an email form, the default MessageClass is "IPM.Note". A custom form might be "IPM.Note.MyForm". To check/set the MessageClass: If Item.MessageClass = "IPM.Note.MyForm" Then 'OK Else Item.MessageClass = "IPM.Note.MyForm" EndIf SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Professional Programming Outlook 2007. Reminder Manager, Extended Reminders, Attachment Options. http://www.slovaktech.com/products.htm > Some users are putting the form in a folder they created. Is that where I > set [quoted text clipped - 6 lines] > > thanks again for your help I added that code and it didn't help. I stepped throught the code and one thing I noticed on my PC (the one where everything is fine, I can read and reread the item as many times as I like) item_read and item_open always fires On the users machine the first time they read it both fire, when they re-read it only item_open fires -- Is that expected behavior? Also, on the users machine if they read the message and then clode outlook and start it again they can re-read the message. > It doesn't matter where the item is as long as it's published in the > Personal Forms Library or the Organizational Forms Library. The custom [quoted text clipped - 24 lines] > > > > thanks again for your help That sounds like something isn't being released, what I have no idea. Normally you get Read() as often as it gets focus and is opened or being read in the preview pane. You only get Open() when an item is opened, so I'd expect if it was still in memory that you wouldn't get Open() again but you would get Read(). It might be corrupted forms or a bad forms cache. Beyond that I'm at a loss about what's going on. Did you check the item sizes where it's happening and where it's not? When it happens, does it happen for every item on that Outlook, or only on certain items? Do all the items, where it's working and where it's not, have the same form version? If this is only a few users and it works OK everywhere else I'd just clean up their systems and forms cache, unpublish the form, and start over with a clean installation. Otherwise it's just a lot of step by step troubleshooting. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Professional Programming Outlook 2007. Reminder Manager, Extended Reminders, Attachment Options. http://www.slovaktech.com/products.htm >I added that code and it didn't help. I stepped throught the code and one > thing I noticed on my PC (the one where everything is fine, I can read and [quoted text clipped - 6 lines] > Also, on the users machine if they read the message and then clode outlook > and start it again they can re-read the message. |
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