Outlook - Look @ unread items and report where not read within 1 hour

Thread view:

Enable EMail Alerts

Start New Thread

Thread rating:

mralmackay@aol.com - 04 Sep 2005 17:51 GMT

Don't think this is possible, however if anyone has any suggestions
it'd be really appreciated.

I need to be able to monitor items within a shared inbox (sub
directories as well) where there are unread items for more than 1 hour.

Basically we are a support desk and should be dealing with all requests
within 1 hour - however, I need to know where an item hasn't been dealt
with within this time.

TIA, Al.

Reply to this Message

Ken Slovak - [MVP - Outlook] - 06 Sep 2005 15:18 GMT

It's certainly possible. You'd need code to logon to that mailbox using
NameSpace.GetSharedDefaultFolder and then use something like a timer to
check that folder for Unread items once an hour. You'd need to maintain a
list of what was there on the previous check to see what the status is.

See www.outlookcode.com for information to get you started.

Signature

Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003
Reminder Manager, Extended Reminders, Attachment Options
http://www.slovaktech.com/products.htm

> Don't think this is possible, however if anyone has any suggestions
> it'd be really appreciated.
[quoted text clipped - 7 lines]
>
> TIA, Al.

Reply to this Message