Outlook stopped receiving incoming e-mail, with no setup changes

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PJam - 30 Aug 2005 06:15 GMT

Outlook 2002 stopped receiving incoming mail. Worked for a long time with ISO
(Comcast) but, since web-mail was fine, they couldn't isolate a problem. All
troubleshooting has been done with them. I installed and ran Outlook Express,
and the mail comes in just fine! - so it's something in Outlook 2002. Keeps
presuming I have checked SAP, but have not. Any suggestions as to how to get
it working again? I'd rather not have to switch to Express...!

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Vince Averello [MVP-Outlook] - 30 Aug 2005 14:27 GMT

Have you tried removing & readding the account in OL2002?

> Outlook 2002 stopped receiving incoming mail. Worked for a long time with
> ISO
[quoted text clipped - 7 lines]
> get
> it working again? I'd rather not have to switch to Express...!

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PJam - 30 Aug 2005 16:09 GMT

Yes. Same issue. Express [with the same settings] works just fine. Outlook
2002 does not. Have re-installed/repaired/restarted, etc. - done everything
I can think of to 2002, but it doesn't work.

> Have you tried removing & readding the account in OL2002?
>
[quoted text clipped - 9 lines]
> > get
> > it working again? I'd rather not have to switch to Express...!

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Brian Tillman - 31 Aug 2005 21:19 GMT

> Yes. Same issue. Express [with the same settings] works just fine.
> Outlook 2002 does not. Have re-installed/repaired/restarted, etc. -
> done everything I can think of to 2002, but it doesn't work.

If the OE account works, then try importing it into Outlook with File>Import
and Export>Import Internet Mail Account Settings.

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Brian Tillman

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