Why is Outlook 2003 not able to access any email accounts I have?

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Lola - 17 Dec 2005 16:01 GMT

I have an Sbcyahoo email address & a gmail email address. I setup outlook
2003 to get both of the emails and it worked great for a while. Now all of
the sudden I can not get Outlook to access either email account. Any ideas
what happened and how I can fix it?

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Brian Tillman - 19 Dec 2005 18:30 GMT

> I have an Sbcyahoo email address & a gmail email address. I setup
> outlook 2003 to get both of the emails and it worked great for a
> while. Now all of the sudden I can not get Outlook to access either
> email account. Any ideas what happened and how I can fix it?

Enable diagnostic logging and see what the log says.
http://support.microsoft.com/?id=300479

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Brian Tillman

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Lola - 19 Dec 2005 20:59 GMT

Here is what I am getting

2005.12.19 12:40:12 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.12.19 12:40:12 Resource manager terminated

2005.12.19 12:47:33 <<<< Logging Started (level is LTF_TRACE) >>>>
2005.12.19 12:47:33 pop.sbcglobal.yahoo.com: Synch operation started (flags
= 00000001)
2005.12.19 12:47:33 pop.sbcglobal.yahoo.com: UploadItems: 0 messages to send
2005.12.19 12:47:33 pop.sbcglobal.yahoo.com: Synch operation completed
2005.12.19 12:47:33 pop.sbcglobal.yahoo.com: Synch operation started (flags
= 00000030)
2005.12.19 12:47:33 pop.sbcglobal.yahoo.com: DoPOPDownload(flags = 00000030,
max msg = ffffffff): full items
2005.12.19 12:47:33 POP3 (pop.sbcglobal.yahoo.com): Begin execution
2005.12.19 12:50:13 pop.sbcglobal.yahoo.com: Synch operation started (flags
= 00000001)
2005.12.19 12:50:13 pop.sbcglobal.yahoo.com: UploadItems: 0 messages to send
2005.12.19 12:50:13 pop.sbcglobal.yahoo.com: Synch operation completed
2005.12.19 12:50:13 pop.sbcglobal.yahoo.com: Synch operation queued
2005.12.19 13:50:38 pop.sbcglobal.yahoo.com: Synch operation started (flags
= 00000001)
2005.12.19 13:50:38 pop.sbcglobal.yahoo.com: UploadItems: 0 messages to send
2005.12.19 13:50:38 pop.sbcglobal.yahoo.com: Synch operation completed
2005.12.19 13:50:38 pop.sbcglobal.yahoo.com: Synch operation queued

Also I have tried testing the email account and I get the following error
messages.

"Send test e-mail message: The specified server was found, but there was no
response from the server. Please verify that the port and SSL information is
correct. To access these settings close this dialog, then click More
Settings and click on the Advanced"

"Log onto incoming mail server (POP3): The specified server was found, but
there was no response from the server. Please verify that the port and SSL
information is correct. To access these settings close this dialog, then
click More Settings and click on the Advanced tab."

"Find incoming mail server (POP3): Outlook could not connect to the incoming
mail server (POP3). The problem could be the server name or port, or your
server may not support SSL. Verify your port and SSL settings in More
Settings under the Advanced tab."

"Find outgoing mail server (SMTP): Outlook could not connect to the
outgoing mail server (SMTP). The problem could be the server name or port,
or your server may not support SSL. Verify your port and SSL settings in
More Settings under the Advanced tab."

All of my settings are correct.

Thank you,

Lola

> > I have an Sbcyahoo email address & a gmail email address. I setup
> > outlook 2003 to get both of the emails and it worked great for a
[quoted text clipped - 3 lines]
> Enable diagnostic logging and see what the log says.
> http://support.microsoft.com/?id=300479

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Brian Tillman - 19 Dec 2005 22:00 GMT

> Here is what I am getting

Is this the entire contents of the log? There's a lot missing. For
example, I don't see any attempt to log into the POP server or to send any
outgoing messages. Also, it appears that you're trying to send to the
server "pop.sbcglobal.yaoo.com" when you should be sending to
"smtp.sbcglobal.yahoo.com"

> Also I have tried testing the email account and I get the following
> error messages.
[quoted text clipped - 3 lines]
> information is correct. To access these settings close this dialog,
> then click More Settings and click on the Advanced"

Post the exact values you're using for the POP server, the SMTP server, the
ports for those servers and the values and options from the tabs seen in the
"More Settings" account dialogue.

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Brian Tillman

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Lola - 19 Dec 2005 22:34 GMT

POP server is pop.sbcglobal.yahoo.com at port 110
SMTP server is smtp.sbcglobal.yahoo.com at port 25

Connection is
Connect using my local area network (LAN)

Outgoing Server is
My outgoing server SMTP requires authentication
Use same settings as my incoming mail server

> > Here is what I am getting
>
[quoted text clipped - 15 lines]
> ports for those servers and the values and options from the tabs seen in the
> "More Settings" account dialogue.

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Brian Tillman - 20 Dec 2005 17:55 GMT

> POP server is pop.sbcglobal.yahoo.com at port 110
> SMTP server is smtp.sbcglobal.yahoo.com at port 25
[quoted text clipped - 5 lines]
> My outgoing server SMTP requires authentication
> Use same settings as my incoming mail server

Those are all correct. Do you have the "Log on using Secure Password
Authentication" option on the first page of your account properties or
either of the encryption boxes on the Advanced tab checked?

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Brian Tillman

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Lola - 20 Dec 2005 19:21 GMT

No none of them are checked

> > POP server is pop.sbcglobal.yahoo.com at port 110
> > SMTP server is smtp.sbcglobal.yahoo.com at port 25
[quoted text clipped - 9 lines]
> Authentication" option on the first page of your account properties or
> either of the encryption boxes on the Advanced tab checked?

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Brian Tillman - 26 Dec 2005 17:59 GMT

> No none of them are checked

Well, I'm out of ideas. Sorry.

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Brian Tillman

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