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MS Office Forum / Outlook / Installation and Configuration / December 2005Outlook "12" crashing when trying to open email
I've been enrolled in the Office 12 Beta program and have loaded the software on my laptop. All of the products open and are working well with the exception of Outlook. I can't send an email or open existing emails from any of my .pst, .ost and/or archive files. Whenever I try to open an email, Outlook crashes. I get a message saying that Outlook has encountered a problem and has to close and asks to send an error message to Microsoft. I've opened a bug via the beta site but I can't seem to find an appropriate forum to help get an answer to how to resolve this. Can anybody help? If you are a beta tester you should post in the designated beta newsgroups. No one will be able to answer your question (or would want to) in the public newsgroups.  SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > I've been enrolled in the Office 12 Beta program and have loaded the > software [quoted text clipped - 7 lines] > appropriate > forum to help get an answer to how to resolve this. Can anybody help? There's been no postings in the betanews.microsoft.com beta tester newsgroups since May of this year so obviously these aren't effective. Additionally, there are many posts in the public newsgroups for the other Office 12 products. > If you are a beta tester you should post in the designated beta newsgroups. > No one will be able to answer your question (or would want to) in the public [quoted text clipped - 11 lines] > > appropriate > > forum to help get an answer to how to resolve this. Can anybody help? did you refresh the newsgroup list? there are many posts in the office newsgroups since the beta because a few weeks ago. > There's been no postings in the betanews.microsoft.com beta tester > newsgroups [quoted text clipped - 22 lines] >> > appropriate >> > forum to help get an answer to how to resolve this. Can anybody help? There are a whole slew of new beta newsgroups and thousands of posts there. Refresh your newsgroups. SignatureKen Slovak [MVP - Outlook] http://www.slovaktech.com Author: Absolute Beginner's Guide to Microsoft Office Outlook 2003 Reminder Manager, Extended Reminders, Attachment Options http://www.slovaktech.com/products.htm > There's been no postings in the betanews.microsoft.com beta tester > newsgroups > since May of this year so obviously these aren't effective. Additionally, > there are many posts in the public newsgroups for the other Office 12 > products. A possible fix would be to remove the checks from the boxes by the Exchange add-ins. Tools > Options > Other tab > Advanced Options > Add-in Manager At least that stops the crash on closing. It might help in your situation. I don't have Office 12 on this machine. I had it on another one, but that box is temporarly dead (no fault of the software), so I can't duplicate anything. But while using Outlook 12 on that machine, it never crashed upon _opening_ email. Feel free to post here, and don't take offence from some of the other responders. They don't realize how curt they sound. -- (-) Nehmo (-) And another possibility is with the adobe PDFMaker Plugin. (I haven't tried this; as I said, I don't have the problem. I'm just copying from somewhere else.) '...test if you have this registry key, if its available, delete it. [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook] "Description"="PDFMOutlook" "FriendlyName"="PDFMOutlook" "CommandLineSafe"=dword:00000000 "LoadBehavior"=dword:00000003 ...' If your not comfortable editing the registry, read up on it first and then try. The worst that can happen is that Windows won't start. -- (-) Nehmo (-) |
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