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MS Office Forum / Outlook / Installation and Configuration / February 2006

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Unable to connect to Exchange server when installing Outlook

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StanL - 31 Jan 2006 15:43 GMT
I had to reinstall Windows XP Profressional and Outlook 2003 after a disk
crash.  I'm using Windows firewall and Norton anti-virus.  When launching
Outlook for the first time I am unable to connec to my corporate exchange
server.  It times out Configuring Outlook Account.  It then indicates it
cannot connect to the server.  I did not have this problem before the crash.
I have confirmed the Exchange server address.  A tech admin indicated my ISP
(Comcast cable) could be blocking the exhcange server port, but I did not
have any problems pre-crash.  Any ideas?  Thanks
Hal Hostetler [MVP P/I] - 02 Feb 2006 02:20 GMT
Exchange Server ports, plural; there are MANY ports which must be open on
both Comcast and whatever firewall this Exchange Server sits behind.  It is,
therefore, highly unlikely that you were making a direct connection with
this Exchange Server via Comcast unless you either created a VPN tunnel into
your corporate network, or you had Outlook 2003 configured to do RPC over
HTTP:

http://support.microsoft.com/kb/829134/en-us
Support WebCast: Using Microsoft Exchange over the Internet (RPC/HTTP) with
Microsoft Office Outlook 2003

You could also have been using POP3 or IMAP4 instead of the native Exchange
Server mode; these would use either port 110 or 143 (which usually are not
blocked by ISPs).  If so,  post back and we'll go into more detail.

Hal
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> I had to reinstall Windows XP Profressional and Outlook 2003 after a disk
> crash.  I'm using Windows firewall and Norton anti-virus.  When launching
[quoted text clipped - 4 lines]
> (Comcast cable) could be blocking the exhcange server port, but I did not
> have any problems pre-crash.  Any ideas?  Thanks
 
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