Outlook and contacts

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Pat - 01 Mar 2006 14:45 GMT

I have outlook 2000 set up to send email through a exchange 2000 server

when a user adds a contact they are not able to select the new contact
when they send an email it does not shoe up in the list.

Thank you for your help

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Sue Mosher [MVP-Outlook] - 01 Mar 2006 15:04 GMT

Where is the user adding the contact, and what list are they looking at?

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Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

>I have outlook 2000 set up to send email through a exchange 2000 server
>
> when a user adds a contact they are not able to select the new contact
> when they send an email it does not shoe up in the list.
>
> Thank you for your help

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Pat - 01 Mar 2006 15:50 GMT

They are adding the contact in outlook and when the send an email they
select the to button they can select from the global address list but if they
select contacts nothing shows up in the list.

Thanks

> Where is the user adding the contact, and what list are they looking at?
>
[quoted text clipped - 4 lines]
> >
> > Thank you for your help

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Brian Tillman - 01 Mar 2006 17:58 GMT

> They are adding the contact in outlook and when the send an email
> they select the to button they can select from the global address
> list but if they select contacts nothing shows up in the list.

Then the Contacts reference may be damaged or they have not enabled their
Contacts folder as an email address book.

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Brian Tillman

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Pat - 01 Mar 2006 20:46 GMT

When I try to set enable their
Contacts folder as an email address book it is greyed out even if i llog in
with admin rights. the computers are runnin win NT 4.0

Thank you for your time

> > They are adding the contact in outlook and when the send an email
> > they select the to button they can select from the global address
> > list but if they select contacts nothing shows up in the list.
>
> Then the Contacts reference may be damaged or they have not enabled their
> Contacts folder as an email address book.

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Brian Tillman - 02 Mar 2006 16:02 GMT

> When I try to set enable their
> Contacts folder as an email address book it is greyed out even if i
> llog in with admin rights. the computers are runnin win NT 4.0

Add the Outlook Address Book service to their mail profile.

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Brian Tillman

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