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MS Office Forum / Outlook / Installation and Configuration / March 2006Outlook Email Settings
I setup a co-workers Outlook account (matching my settings), and I get a "successful" message when I hit "test account settings". However, the test email does not come in. I closed Outlook,and opened his Outlook Express, and all the test messages came into his Express inbox. Any idea what I'm missing? Mark. It sounds like you forgot that having two email programs downloading mail from the same account means that one will make a mess. In this case, OE got it before Outlook could. Use either Outlook or Outlook Express, not both.  SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx >I setup a co-workers Outlook account (matching my settings), and I get a > "successful" message when I hit "test account settings". However, the test > email does not come in. I closed Outlook,and opened his Outlook Express, and > all the test messages came into his Express inbox. Any idea what I'm > missing? > Mark. Hi Sue - I know that you can't use both email clients. After I setup Outlook, I clicked "test acct settings" and the test email would not arrive in the Outlook Inbox, I double checked the settings several times, and then clicked the "test". Nothing. When I closed Outlook, and opened OE, all the test messages showed up in the Inbox. > It sounds like you forgot that having two email programs downloading mail from the same account means that one will make a mess. In this case, OE got it before Outlook could. Use either Outlook or Outlook Express, not both. > >I setup a co-workers Outlook account (matching my settings), and I get a [quoted text clipped - 3 lines] > > missing? > > Mark. The symptoms all suggest that the setup for the outgoing service is fine, but the settings for the incoming server aren't quite right. What happens if you use Outlook's Import and Export Wizard to import the account settings from OE? SignatureSue Mosher, Outlook MVP Author of Configuring Microsoft Outlook 2003 http://www.turtleflock.com/olconfig/index.htm and Microsoft Outlook Programming - Jumpstart for Administrators, Power Users, and Developers http://www.outlookcode.com/jumpstart.aspx > Hi Sue - I know that you can't use both email clients. After I setup > Outlook, I clicked "test acct settings" and the test email would not arrive [quoted text clipped - 10 lines] >> > missing? >> > Mark. I was able to import mail and addressbook, but i got the following when I attempted to import the mail account settings, "unable to import internet acct manager returned unknown error, if problem persists reinstall outlook. Is that our next option? > The symptoms all suggest that the setup for the outgoing service is fine, but the settings for the incoming server aren't quite right. What happens if you use Outlook's Import and Export Wizard to import the account settings from OE? > [quoted text clipped - 12 lines] > >> > missing? > >> > Mark. > Hi Sue - I know that you can't use both email clients. After I setup > Outlook, I clicked "test acct settings" and the test email would not > arrive in the Outlook Inbox, I double checked the settings several > times, and then clicked the "test". Nothing. When I closed Outlook, > and opened OE, all the test messages showed up in the Inbox. That means, at least, that the SMTP portion of Outlook is working. Enable diagnostic logging to see it helps figuring out why the POP portion isn't. I'll assume you know how because you never mention your version of Outlook. SignatureBrian Tillman Brian, I enabled diagnostic logging, but despite the instructions I cold not locate the file. I searched the C drive for the file extension, but it came up with nothing. > > Hi Sue - I know that you can't use both email clients. After I setup > > Outlook, I clicked "test acct settings" and the test email would not [quoted text clipped - 5 lines] > diagnostic logging to see it helps figuring out why the POP portion isn't. > I'll assume you know how because you never mention your version of Outlook. > Brian, I enabled diagnostic logging, but despite the instructions I > cold not locate the file. I searched the C drive for the file > extension, but it came up with nothing. Did you enable showing hidden files and folders? SignatureBrian Tillman Brian here's the txt file of the log, 2006.03.09 16:01:37 <<<< Logging Started (level is LTF_TRACE) >>>> 2006.03.09 16:01:37 ATT LAN: Synch operation started (flags = 00000001) 2006.03.09 16:01:37 ATT LAN: UploadItems: 2 messages to send 2006.03.09 16:01:37 ATT LAN: UploadItems: couldn't send 2 messages 2006.03.09 16:01:37 ATT LAN: Synch operation completed 2006.03.09 16:01:37 ATT LAN: Synch operation started (flags = 00000030) 2006.03.09 16:01:37 ATT LAN: DoPOPDownload(flags = 00000030, max msg = ffffffff): full items 2006.03.09 16:01:37 ATT LAN: Synch operation completed 2006.03.09 16:02:20 ATT LAN: Synch operation started (flags = 00000001) 2006.03.09 16:02:20 ATT LAN: UploadItems: 2 messages to send 2006.03.09 16:02:20 ATT LAN: UploadItems: couldn't send 2 messages 2006.03.09 16:02:20 ATT LAN: Synch operation completed 2006.03.09 16:02:20 ATT LAN: Synch operation started (flags = 00000030) 2006.03.09 16:02:20 ATT LAN: DoPOPDownload(flags = 00000030, max msg = ffffffff): full items 2006.03.09 16:02:20 ATT LAN: Synch operation completed 2006.03.09 16:02:40 ATT LAN: Synch operation started (flags = 00000001) 2006.03.09 16:02:40 ATT LAN: UploadItems: 2 messages to send 2006.03.09 16:02:40 ATT LAN: UploadItems: couldn't send 2 messages 2006.03.09 16:02:40 ATT LAN: Synch operation completed 2006.03.09 16:03:41 ATT LAN: Synch operation started (flags = 00000001) 2006.03.09 16:03:41 ATT LAN: UploadItems: 2 messages to send 2006.03.09 16:03:41 ATT LAN: UploadItems: couldn't send 2 messages 2006.03.09 16:03:41 ATT LAN: Synch operation completed 2006.03.09 16:04:51 ATT LAN: Synch operation started (flags = 00000001) 2006.03.09 16:04:51 ATT LAN: UploadItems: 2 messages to send 2006.03.09 16:04:51 ATT LAN: UploadItems: couldn't send 2 messages 2006.03.09 16:04:51 ATT LAN: Synch operation completed 2006.03.09 16:05:52 ATT LAN: Synch operation started (flags = 00000001) 2006.03.09 16:05:52 ATT LAN: UploadItems: 2 messages to send 2006.03.09 16:05:52 ATT LAN: UploadItems: couldn't send 2 messages 2006.03.09 16:05:52 ATT LAN: Synch operation completed 2006.03.09 16:06:52 ATT LAN: Synch operation started (flags = 00000001) 2006.03.09 16:06:52 ATT LAN: UploadItems: 2 messages to send 2006.03.09 16:06:52 ATT LAN: UploadItems: couldn't send 2 messages 2006.03.09 16:06:52 ATT LAN: Synch operation completed 2006.03.09 16:06:52 ATT LAN: Synch operation started (flags = 00000001) 2006.03.09 16:06:52 ATT LAN: UploadItems: 2 messages to send 2006.03.09 16:06:52 ATT LAN: UploadItems: couldn't send 2 messages 2006.03.09 16:06:52 ATT LAN: Synch operation completed 2006.03.09 16:06:52 ATT LAN: Synch operation started (flags = 00000030) 2006.03.09 16:06:52 ATT LAN: DoPOPDownload(flags = 00000030, max msg = ffffffff): full items 2006.03.09 16:06:52 ATT LAN: Synch operation completed 2006.03.09 16:07:53 ATT LAN: Synch operation started (flags = 00000001) 2006.03.09 16:07:53 ATT LAN: UploadItems: 2 messages to send 2006.03.09 16:07:53 ATT LAN: UploadItems: couldn't send 2 messages 2006.03.09 16:07:53 ATT LAN: Synch operation completed > > Brian, I enabled diagnostic logging, but despite the instructions I > > cold not locate the file. I searched the C drive for the file > > extension, but it came up with nothing. > > Did you enable showing hidden files and folders? Brian - FYI, I uninstalled Office, but when i reinstalled it, the the email account settings were still there. I deleted the account and started over, still the same results. > > Brian, I enabled diagnostic logging, but despite the instructions I > > cold not locate the file. I searched the C drive for the file > > extension, but it came up with nothing. > > Did you enable showing hidden files and folders? > Brian - FYI, I uninstalled Office, but when i reinstalled it, the the > email account settings were still there. I deleted the account and > started over, still the same results. Your log file does show that Outlook can't connect to the SMTP server, so you can't send messages, despite other indications. The reason your account information remained is because account information is kept in the mail profile in the registry. Try creating a new mail profile in the Control Panel's Mail applet. SignatureBrian Tillman > I setup a co-workers Outlook account (matching my settings), and I > get a "successful" message when I hit "test account settings". > However, the test email does not come in. I closed Outlook,and > opened his Outlook Express, and all the test messages came into his > Express inbox. Did you try clicking Send/Receive in Outlook after performing the text? SignatureBrian Tillman Yes. > > I setup a co-workers Outlook account (matching my settings), and I > > get a "successful" message when I hit "test account settings". [quoted text clipped - 3 lines] > > Did you try clicking Send/Receive in Outlook after performing the text? |
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