HTML messages creating .eml attachments

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Tim - 02 Mar 2006 20:22 GMT

I have a user who is using Word as his e-mail editor and sending out all
messages as HTML. When he sends a message to certain recipients, Outlook
creates two attachments: winmail.dat and <message title>.eml; the latter is
the text of the e-mail and our mail security app strips both attachments from
the message. The result of this is that the recipient gets a blank message
with a note at the bottome about the attachments that were deleted. Why does
this happen and how can I prevent it from happening? (I should note for the
record that the user in question is my boss, so any assistance you can
provide would be greatly appreciated.)

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Brian Tillman - 02 Mar 2006 21:51 GMT

> I have a user who is using Word as his e-mail editor and sending out
> all messages as HTML. When he sends a message to certain recipients,
[quoted text clipped - 6 lines]
> user in question is my boss, so any assistance you can provide would
> be greatly appreciated.)

Something seems wrong here because a .eml message is an Outlook Express
message, not Outlook. Is he composing his message in Word and then clicking
the "E-Mail" button on the Standard Toolbar (or clicking File>Send To>Mail
Recipient)? If so, I'd have him open Internet Explorer and click
Tools>Internet Options>Programs and examine which mail program is in the
"E-mail" drop-down. My guess is that it's Outlook Express.

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Brian Tillman

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