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MS Office Forum / Outlook / Installation and Configuration / February 2007Outlook 2003 is showing 2 pst folders
Hi I'm using Outlook 2003 on my laptop (OS XP) and I have the old style pst folder and not the outlook data file. Recently I noticed that I have two folders called Personal Folders File. The main one is at the top and the second one (with an identical copy of all the folders) is underneath. After much head scratching I realized that the second one is usually my archive folders. I thought I could go into Properties and rename the file but I can't modify anything. Also, when I navigate to the C: drive where the personal folders files are stored, only one is showing. And I do have 'show all hidden files' selected. I tried to uninstall and reinstall Outlook from the original CD but the duplicate personal folders files are still present. Does anyone know what's happend and how I can get it back to factory settings? By the way, this all started because I was planning on creating a new style personal data file but even though I delete the old ones, they still appear in the left-hand pane when I open Outlook. Thanks  SignatureJackie D You corrupted your profile by migrating data incorrectly. You must create a new profile from scratch and migrate your data file correctly. The Help files tell you how. http://office.microsoft.com/en-us/assistance/HA010771141033.aspx SignatureRuss Valentine [MVP-Outlook] > Hi > [quoted text clipped - 23 lines] > > Thanks Thanks Russ for this help file. I'll give it a go. SignatureJackie D > You corrupted your profile by migrating data incorrectly. You must create a > new profile from scratch and migrate your data file correctly. The Help [quoted text clipped - 27 lines] > > > > Thanks The second PST file was a ghost, by the way, not your archive PST file. Ghosts are created whenever you try to migrate your data file by importing it or by just pasting it into Outlook's default location. You must migrate PST files by opening them in Outlook. Also, it does not matter which format a PST file is in. Both formats are valid Outlook Data Files. SignatureRuss Valentine [MVP-Outlook] > Thanks Russ for this help file. I'll give it a go. > [quoted text clipped - 35 lines] >> > >> > Thanks I see. How do I get rid of a ghost? SignatureJackie D > The second PST file was a ghost, by the way, not your archive PST file. > Ghosts are created whenever you try to migrate your data file by importing [quoted text clipped - 40 lines] > >> > > >> > Thanks The way I already told you. You must create a new profile. In older versions you could remove the reg key that referenced the file, but not in Outlook 2003 or 2007. SignatureRuss Valentine [MVP-Outlook] >I see. How do I get rid of a ghost? > [quoted text clipped - 52 lines] >> >> > >> >> > Thanks Russ, I'm afraid creating a new data file isn't solving the problem of my corrupt personal folders files. The problem is, I can't close or delete the corrupt one or its ghost. I can create a new data file and that works fine but the old ones are still visible. Can you suggest a way of getting rid of these files? I don't need to keep any old emails or contacts. I rwad the article you suggested but I'm none the wiser. Nothing I try is working. SignatureJackie D > The way I already told you. You must create a new profile. In older versions > you could remove the reg key that referenced the file, but not in Outlook [quoted text clipped - 55 lines] > >> >> > > >> >> > Thanks You must create a new PROFILE, not a new data file. http://www.howto-outlook.com/faq/newprofile.htm http://support.microsoft.com/kb/829918/en-us How to create a new e-mail profile in Outlook 2003 Once the new profile is created, these pages will help you with the data file. http://www.slipstick.com/config/backup.htm Outlook & Exchange/Windows Messaging Backup and Dual-Boot http://www.howto-outlook.com/Howto/backupandrestore.htm Backup and Restore http://www.slipstick.com/config/movepst.htm To move a Personal Folders .pst file http://office.microsoft.com/en-us/assistance/HA010771141033.aspx Reconnect your old Outlook data file Hal SignatureHal Hostetler, CPBE -- hhh@kvoa.com Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com > Russ, > I'm afraid creating a new data file isn't solving the problem of my corrupt [quoted text clipped - 65 lines] > > >> >> > > > >> >> > Thanks Hi Hal I obviously didn't know the difference between profiles and data files and I was confused further by Russ's link to a help page that describes how to set up new data files. Anyway, thanks to you I understand completely now. I've created a new profile and all is well again. Thank you so much for coming to the rescue! SignatureJackie D > You must create a new PROFILE, not a new data file. > [quoted text clipped - 100 lines] > > > >> >> > > > > >> >> > Thanks I've already told you twice. Create a new profile. http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003 SignatureRuss Valentine [MVP-Outlook] > Russ, > I'm afraid creating a new data file isn't solving the problem of my [quoted text clipped - 77 lines] >> >> >> > >> >> >> > Thanks Russ, You did tell me to create a new profile. But you didn't tell me HOW to create it. The link you posted is about data files and not profiles. As a result I thought they were the same thing. My mistake but there you are. So the link unfortunately and, I'm sure, unintentionally added to my confusion. I've followed the link Hal suggested and my pst problem is all sorted now. However, I appreciate that you tried to help. I don't appreciate the tone of your last reply. It seems that my lack of knowledge and understanding has irritated you. But I wouldn't be posting in the first place if I knew how to do it myself. SignatureJackie D > I've already told you twice. Create a new profile. > http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003 [quoted text clipped - 80 lines] > >> >> >> > > >> >> >> > Thanks It is very difficult to know what posters know and don't know. Most users who know enough to migrate a data file know how to create a new profile. If you didn't, your next post should simply have asked that question. We cannot read minds in newsgroups. SignatureRuss Valentine [MVP-Outlook] > Russ, > [quoted text clipped - 112 lines] >> >> >> >> > >> >> >> >> > Thanks |
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