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John Kamps - 26 Jan 2008 19:25 GMT

I have botched the install on Outlook 2007, and cannot seem to recover. I am
running Windows Vista Basic, and it is a new install. I have been using
Outlook for many years. I need to configure Outlook for MS Exchange. I
downloaded the software (not an upgrade) from my Exchange provider. The
install did not go well, and now I cannot open Outlook. I have un-installed
and reinstalled, several times. I went to the registry and removed some data
that comes up every time I open Outlook -- that was the true server ID and my
mbx name. That was not successful. I think I need to "completely" remove
outlook, but do not know how to do that. If there is a better recommendion,
I am all ears. Otherwise, can you assist me with how to completely remove,
in order to begin the installation again?

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Roady [MVP] - 26 Jan 2008 22:48 GMT

I think you still need to configure your mailbox properly. Reinstalling
won't help you with that.
Start with a new mail profile and fill in the information provided by your
Exchange provider.
See http://www.howto-outlook.com/faq/newprofile.htm

Signature

Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

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> I have botched the install on Outlook 2007, and cannot seem to recover. I
> am
[quoted text clipped - 13 lines]
> remove,
> in order to begin the installation again?

Reply to this Message

John Kamps - 29 Jan 2008 14:58 GMT

Hi Robert,

I have made a few attempts at following your suggestion, and it is still not
working for me. I posted to more questions, relating to the various methods
I have tried. I remain stuck. Can you possibly provide me with further
clues?

Cheers,

John

> I think you still need to configure your mailbox properly. Reinstalling
> won't help you with that.
[quoted text clipped - 19 lines]
> > remove,
> > in order to begin the installation again?

Reply to this Message

Roady [MVP] - 30 Jan 2008 00:30 GMT

Where do you get stuck?

Signature

> Hi Robert,
>
[quoted text clipped - 40 lines]
>> > remove,
>> > in order to begin the installation again?

Reply to this Message

John Kamps - 30 Jan 2008 10:47 GMT

Hi Robert,

Can I possibly refer you to two further posts I made on this issue?

"Trying to use outlook profile helper to set up Outlook 2007" and "Trying to
use Microsoft Outlook 2007 AutoConnect". Both of these posts, on 1/28 detail
(I believe) what I have attempted, and where I was stuck.

Thanks.

John

> Where do you get stuck?
>
[quoted text clipped - 42 lines]
> >> > remove,
> >> > in order to begin the installation again?

Reply to this Message