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MS Office Forum / Outlook / Installation and Configuration / January 2008

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Receiving Issues with Outlook 2007 and Vista Business

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Solman - 28 Jan 2008 18:52 GMT
Hi There,

I have recently setup my email on my work PC
running vista Business 32bit... C2D E6600 with 3Gb of Ram
I'm not running any virus software on this machine (none installed) at the
moment.

The problem is I can send emails without a problem, but when I'm receiving
email is it extremely slow, often times out.
We have had this problem before (not long after Vista release) on another
machine but went back to XP Pro on that system as we didn't have the time to
source a fix for the issue.

When I setup the email account on this PC I did it at home with the computer
disconnected from the domain and it was sending and receiving fine.... it has
only become a problem since connecting to the domain. All other PC (all on XP
Pro) are receiving emails without issue so it is not out ISP
We are not using exchange to handle our emails, we pull them in directly
from our ISP

any help would be appreciated... I really like using Vista and would like to
roll it out onto some of our other PC's, but the boss is not going to be keen
if I'm having issues with it.

Thanks
Hal Hostetler [MVP P/I] - 28 Jan 2008 22:26 GMT
What type of account (Exchange Server, POP3, IMAP)?

Hal
Signature

Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ.   NBC   Channel 4
Live at Hot Licks - www.badnewsbluesband.com

> Hi There,
>
[quoted text clipped - 21 lines]
>
> Thanks
Solman - 28 Jan 2008 23:38 GMT
Hi Hal

running a pop3 account.

> What type of account (Exchange Server, POP3, IMAP)?
>
[quoted text clipped - 30 lines]
> >
> > Thanks
Hal Hostetler [MVP P/I] - 30 Jan 2008 00:57 GMT
Some older POP servers get confused by Vista's autotuning feature.  Try
this:

1. Click on the Vista start orb and type cmd

2. The search results will display a program named cmd.exe

3. Right-click on the link and select "Run as administrator"

4. After the command prompt window opens, type:

 "netsh interface tcp set global autotuning=disabled"

without  the quotation marks, then press Enter.

5. Test your POP account and see if you can download your mail now.

6. If nothing changes, re-enable the autotuning feature by typing:

"netsh interface tcp set global autotuning=normal"

Hal
Signature

Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ.   NBC   Channel 4
Live at Hot Licks - www.badnewsbluesband.com

> Hi Hal
>
[quoted text clipped - 34 lines]
> > >
> > > Thanks
Solman - 30 Jan 2008 18:17 GMT
Thanks Hal,

Seems to have worked

> Some older POP servers get confused by Vista's autotuning feature.  Try
> this:
[quoted text clipped - 65 lines]
> > > >
> > > > Thanks
 
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