Outlook 2003 shuts down immediately after startup

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jedge01 - 21 Mar 2008 00:30 GMT

On my wife's new Vista computer, we've installed our existing copy of Outlook
2003 for email, calendar, etc. Initially, this worked fine. Now though, in
the last several weeks, any time you start Outlook it starts up (seemingly)
normally, shows a reminder for an event in the past, and then shuts down
saying that Outlook has stopped working and that Microsoft will contact me
when they have a fix. Does anyone have any suggestions?

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Roady [MVP] - 21 Mar 2008 01:32 GMT

Did you recently install a "codec pack" containing all sorts of video and
audio codecs?
Roll back your computer to a date before you installed it. Uninstalling it
most often isn't enough.

Signature

Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

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> On my wife's new Vista computer, we've installed our existing copy of
> Outlook
[quoted text clipped - 4 lines]
> saying that Outlook has stopped working and that Microsoft will contact me
> when they have a fix. Does anyone have any suggestions?

Reply to this Message

jedge01 - 21 Mar 2008 15:27 GMT

No, unfortunately I can't think of anything like that that was installed
since we've gotten the computer.

Thanks though.

> Did you recently install a "codec pack" containing all sorts of video and
> audio codecs?
[quoted text clipped - 9 lines]
> > saying that Outlook has stopped working and that Microsoft will contact me
> > when they have a fix. Does anyone have any suggestions?

Reply to this Message

Roady [MVP] - 21 Mar 2008 15:46 GMT

Let's take the more conventional approach then;
What's being logged to the Event Viewer?
Does it work in Outlook Safe Mode?
Start-> type; outlook.exe /safe

Additionally reset your reminders via;
Start-> type; outlook.exe /resetreminders

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> No, unfortunately I can't think of anything like that that was installed
> since we've gotten the computer.
[quoted text clipped - 18 lines]
>> > me
>> > when they have a fix. Does anyone have any suggestions?

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