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MS Office Forum / Outlook / Installation and Configuration / May 2008Outlook 2007 can't send e-mails
I am running Windows Vista and Office Professional 2007 on an Acer Extensa 5420. I installed office and everything works fine except outlook. I am connecting to mail.charter.net and I can receive e-mails, but I cannot send any. I have set the configurations with mail.charter.net for both incoming and outgoing pop3 settings and also with pop.charter.net for incoming and smtp.charter.net for pop3 settings. Both configurations will receive messages, but neither will send. These configurations work for Outlook express and webmail, there is nothing wrong with my account. Any suggestions? Cannot send? What happens when you try? Do you need to authenticate with the outbound smtp server and is that configured in your profile? What does it say when you rn a test message? >I am running Windows Vista and Office Professional 2007 on an Acer Extensa > 5420. I installed office and everything works fine except outlook. I am [quoted text clipped - 7 lines] > express and webmail, there is nothing wrong with my account. Any > suggestions? When I try to test settings or send a message I get an error that says Send test e-mail message: Outlook cannot connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). I contacted my isp and they said since it works with outlook express and webmail then it has nothing to do with the account and they do not support anything beyond webmail access. I do not need to authenticate, so I left the box unchecked in mail set up as well as in addition settings. > Cannot send? What happens when you try? > Do you need to authenticate with the outbound smtp server and is that [quoted text clipped - 12 lines] > > express and webmail, there is nothing wrong with my account. Any > > suggestions? > When I try to test settings or send a message I get an error that says > Send test e-mail message: Outlook cannot connect to your outgoing [quoted text clipped - 5 lines] > I do not need to authenticate, so I left the box unchecked in mail > set up as well as in addition settings. Did you follow the instructions here? http://charter.com/customers/support.aspx?supportarticleid=1410  SignatureBrian Tillman [MVP-Outlook] yes i dif. when that didn't work I contacted customer support for charter and they gave me the alternative to try (using pop.charter.net and smtp.charter.net) since neither worked for outlook 07 but both work for outlook express and web mail, they instructed me to seek support from outlook. > > When I try to test settings or send a message I get an error that says > > Send test e-mail message: Outlook cannot connect to your outgoing [quoted text clipped - 8 lines] > Did you follow the instructions here? > http://charter.com/customers/support.aspx?supportarticleid=1410 > yes i dif. when that didn't work I contacted customer support for > charter and they gave me the alternative to try (using > pop.charter.net and smtp.charter.net) since neither worked for > outlook 07 but both work for outlook express and web mail, they > instructed me to seek support from outlook. Make sure Outlook is enabled through your firewall. SignatureBrian Tillman [MVP-Outlook] missie Are you by any chance scanning your incoming and outgoing emails in Outlook with a Anti Virus program or similar ? SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. > yes i dif. when that didn't work I contacted customer support for charter > and they gave me the alternative to try (using pop.charter.net and [quoted text clipped - 13 lines] >> Did you follow the instructions here? >> http://charter.com/customers/support.aspx?supportarticleid=1410 I'm having a similiar problem with Outlook 2007. I have Road Runner and have McAfee. I have eliminated both of them as problems. I was told that I should contact Microsoft. I had no problems until about a week ago. Nothing has changed on my computer that I know of. I can receive all incoming emails, but when I hit send a pop up window comes up and says, Email message problem, one or more messages cannot be sent. Also, it says, After you verify the format of your recipient addresses, McAfee recommends that you resend those messages from your e-mail program. I have already turned off McAfee and Road Runner works off their own webpage. I'd really appreciate some help on this one. Thanks. > missie > [quoted text clipped - 17 lines] > >> Did you follow the instructions here? > >> http://charter.com/customers/support.aspx?supportarticleid=1410 Karen With McAfee you need to uninstall it and then re-install WITHOUT the email integration. Just turning the option for scanning will not work with McAfee and or Norton SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. > I'm having a similiar problem with Outlook 2007. I have Road Runner and have > McAfee. I have eliminated both of them as problems. I was told that I should [quoted text clipped - 28 lines] >> >> Did you follow the instructions here? >> >> http://charter.com/customers/support.aspx?supportarticleid=1410 Oooops. I just saw that you have corrected this issue in your other thread. Glad it worked out for you. Never scan incoming and outgoing emails. It serves no purpose and your resident AV will still catch anything trying to get through SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. > I'm having a similiar problem with Outlook 2007. I have Road Runner and have > McAfee. I have eliminated both of them as problems. I was told that I should [quoted text clipped - 28 lines] >> >> Did you follow the instructions here? >> >> http://charter.com/customers/support.aspx?supportarticleid=1410 I am running windows firewall, windows defender, trendmicr pc cillin, & Webroot spysweeper. How do I know if they were installed in the right order or configured correctly? Geek sqaud at best buy recomended those and set it up. i have only had this lapyop for three weeks now > missie > [quoted text clipped - 17 lines] > >> Did you follow the instructions here? > >> http://charter.com/customers/support.aspx?supportarticleid=1410 okay, i disabled message scanning and enabled outlook to go through firewall and still recieve but cannot send > I am running windows firewall, windows defender, trendmicr pc cillin, & > Webroot spysweeper. How do I know if they were installed in the right order [quoted text clipped - 22 lines] > > >> Did you follow the instructions here? > > >> http://charter.com/customers/support.aspx?supportarticleid=1410 Did you ever get this problem resoloved? I have the same problem when I switch to Charter from comcast when I am in Wisconsin. If you solved the problem, what worked? i have tried all the suggestions and I cannot send outgoing email via smtp.charter.net. The folks at charter said it's an outlook problem, but I have no problem sending outlook messages via smtp.comcast.net when I am in Minnesota. Sheila > okay, i disabled message scanning and enabled outlook to go through firewall > and still recieve but cannot send [quoted text clipped - 25 lines] > > > >> Did you follow the instructions here? > > > >> http://charter.com/customers/support.aspx?supportarticleid=1410 no, I was never able to get the help I needed. Like you, I am in wisconsin, and I have done everything charter recommended. I have no problem with the settings in Outlook express, but express doesn't have the calendar and appointment features I need. I have no conflicts with any virus protection, I cannot figure out what the problem can be and it is SO very frustrating. > Did you ever get this problem resoloved? I have the same problem when I > switch to Charter from comcast when I am in Wisconsin. If you solved the [quoted text clipped - 32 lines] > > > > >> Did you follow the instructions here? > > > > >> http://charter.com/customers/support.aspx?supportarticleid=1410 Thanks for responding. I was able to connect using the smtp.comcast.net outgoing mail setting. So strange - this never worked before in WI. To get this to work, in Outlook 2007, I selected my email account name (I had changed the outgoing mail setting to smtp.comcast.net) and selected "repair." Then I sent a test email and it worked! I can't believe it. To try a work around, yesterday I even signed up for a free gmail account just so I could use the outgoing mail setting for gmail but that didn't work either though I wonder if I had run the repair action if that problem would have been solved. I am aftraid to change anything now that I can send files in Outlook. Wishing you the best. Good luck.
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