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billdowns - 01 May 2008 02:47 GMT

long story - i'll keep it simple for now. Hard drive crash - copied contents
of damaged drive to external drive - restored laptop(toshiba) to factory
settings - running vista home premium. imported pst file into outlook 2003
from 2003 original file - now have extra folders, outlokk does not open to
inbox by default, and when i start a new message, my contacts are not
accessable by clicking link beside the address bar......any
suggestions......bill

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Russ Valentine [MVP-Outlook] - 01 May 2008 03:21 GMT

Your data was already in Outlook format. Accordingly, you would certainly
never use export and import to transfer it, unless you particularly wanted
to lose it or corrupt your profile. Your question is answered here daily.
The file you needed to transfer is your Personal Folders file (*.pst) It's
where all the mail, calendar, contacts etc are stored.

Take a look at these pages for info on Outlook data backup or transfer:
http://www.slipstick.com/config/backup.htm
http://www.howto-outlook.com/Howto/backupandrestore.htm
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

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Russ Valentine
[MVP-Outlook]

> long story - i'll keep it simple for now. Hard drive crash - copied
> contents
[quoted text clipped - 4 lines]
> accessable by clicking link beside the address bar......any
> suggestions......bill

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Brian Tillman - 01 May 2008 14:56 GMT

> long story - i'll keep it simple for now. Hard drive crash - copied
> contents of damaged drive to external drive - restored
[quoted text clipped - 3 lines]
> when i start a new message, my contacts are not accessable by
> clicking link beside the address bar

Never import when transferring data between towo Outlook instances. YOu've
corrupted your mail profile. Time to create a new one.
http://www.howto-outlook.com/faq/newprofile.htm

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Brian Tillman [MVP-Outlook]

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