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Tiffany - 09 May 2008 07:20 GMT

Hi,

i tried to set up a email account from the Outlook. I encountered this error
msg that stop me from moving on. The error msg is

"The file C:\Users\TonyLi\AppData\Local\Microsoft\Outlook\Archive.pst cannot
be found."

I am using Window Vista and Office 2007. Between, i took over this laptop
from Tony Li. Kindly show me how to resolve this problem.

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DL - 09 May 2008 09:17 GMT

Use the Mail applet in the Control Panel to correctly configure OL - you
would probably be advised to create a new Profile

> Hi,
>
[quoted text clipped - 8 lines]
> I am using Window Vista and Office 2007. Between, i took over this laptop
> from Tony Li. Kindly show me how to resolve this problem.

Reply to this Message

Tiffany - 09 May 2008 15:48 GMT

Hi,

I went to Mail applet, in the E-mail tab, i saw my name reflected there. But
in Data Files tab, the filename is Outlook.pst in c:\Users\Tony Li. Tony Li
is the old user. I want to remove Tony Li and replace with lauwt. i cant
seem to remove it because it is a default. What should I do? I am not an IT
trained person. Could you guide me step by step. Thank you!

> Use the Mail applet in the Control Panel to correctly configure OL - you
> would probably be advised to create a new Profile
[quoted text clipped - 11 lines]
> > I am using Window Vista and Office 2007. Between, i took over this laptop
> > from Tony Li. Kindly show me how to resolve this problem.

Reply to this Message

Brian Tillman - 09 May 2008 17:02 GMT

> I went to Mail applet, in the E-mail tab, i saw my name reflected
> there. But in Data Files tab, the filename is Outlook.pst in
> c:\Users\Tony Li. Tony Li is the old user. I want to remove Tony Li
> and replace with lauwt. i cant seem to remove it because it is a
> default. What should I do? I am not an IT trained person. Could you
> guide me step by step. Thank you!

Is your Windows user profile "lauwt" or is it still pointing to the old
"tonyli"? If the latter, your WIndows user profile is incorrectly
configured. If you are using "lauwt" as the Windows username, creating a
new mail profile and new PST in the Mail applet should create it in the
correct folder. You can then make the new PST the delivery location.

Signature

Brian Tillman [MVP-Outlook]

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DL - 10 May 2008 14:02 GMT

Use the Mail Applet, create a new Profile, do not copy old profile, add a
new data file - it should be the only one shown - add your mail account(s) &
test them
Set this Mail Profile as the default during the setup

> Hi,
>
[quoted text clipped - 23 lines]
>> > laptop
>> > from Tony Li. Kindly show me how to resolve this problem.

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