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MS Office Forum / Outlook / Installation and Configuration / October 2008Outlook 2003 won't start
Hi, I have recently installed Outlook 2003 on my machine (win XP SP2), and every time I try to start it it gives me the following error message: "Unable to open your default e-mail folders. Outlook could not start because a data file to send and receive mail could not be found. To add a data file, such as a personal folder file, double-click the Mail icon in Windows Control Panel" So I go to the Windows Control Panel, double-click the Mail icon, I click on data files, Add... I only have one choice (Business Contact Manager Database), so I click OK, and it gives me the following error message: An exception occurred while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDLL"C:\PROGRA~1\COMMON~1\System\MSMAPI\1033\MLCFG32.CPL",@0" I did some searching on the internet, but couldn't find any solution to this. Can anybody help? I should point out that when asked to set up a mail account the first time I opened up Outlook, I said no (and I don't want to set up an email account). Many thanks in advance, Arnaud What happens if you go to 'Control Panel|Mail|Data Files' and click the "Add" button? The error indicates you don't have a Personal Folders (.PST) file, and the "Add" button will let you create one. Hal  SignatureHal Hostetler, CPBE -- hhh@kvoa.com Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Live at Hot Licks - www.badnewsbluesband.com > Hi, > [quoted text clipped - 11 lines] > > An exception occurred while trying to run "C:\WINDOWS\system32\shell32.dll,Control_RunDLL"C:\PROGRA~1\COMMON~1\System\ MSMAPI\1033\MLCFG32.CPL",@0" > I did some searching on the internet, but couldn't find any solution to > this. Can anybody help? I should point out that when asked to set up a mail [quoted text clipped - 4 lines] > > Arnaud Hi, I tried to do this (see my original post): >> So I go to the Windows Control Panel, double-click the Mail icon, I click > on [quoted text clipped - 5 lines] > "C:\WINDOWS\system32\shell32.dll,Control_RunDLL"C:\PROGRA~1\COMMON~1\System\ > MSMAPI\1033\MLCFG32.CPL",@0" That's when I get the error. Thanks, Arnaud > What happens if you go to 'Control Panel|Mail|Data Files' and click the > "Add" button? The error indicates you don't have a Personal Folders [quoted text clipped - 35 lines] >> >> Arnaud Did you already set up your email account with your provider in Outlook ?? SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. > Hi, > [quoted text clipped - 21 lines] > > Arnaud No, I haven't and I don't want to (see my original posting). I just want to use Outlook to sync my PDA calendar with, not for email. Thanks, Arnaud Did you already set up your email account with your provider in Outlook ?? SignaturePeter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. > Hi, > [quoted text clipped - 26 lines] > > Arnaud > No, I haven't and I don't want to (see my original posting). I just > want to use Outlook to sync my PDA calendar with, not for email. Have you tried removing BCM from the picture and starting with a new mail profile? SignatureBrian Tillman [MVP-Outlook] >> No, I haven't and I don't want to (see my original posting). I just >> want to use Outlook to sync my PDA calendar with, not for email. > > Have you tried removing BCM from the picture and starting with a new mail > profile? No, how do I do that? Thanks for your help, Arnaud > No, how do I do that? Uninstall BCM in COntrol Panel's Add/Remove Programs. Then create a new mail profile following these steps: http://www.howto-outlook.com/faq/newprofile.htm SignatureBrian Tillman [MVP-Outlook] Thanks, I'll give this a try and let you know how it goes. Arnaud >> No, how do I do that? > > Uninstall BCM in COntrol Panel's Add/Remove Programs. Then create a new > mail profile following these steps: > http://www.howto-outlook.com/faq/newprofile.htm Hi Brian, I removed the BCM and tried to create a new mail profile as described in the link you provided. When I enter a name for the new profile and press OK, I get the following error message: "There was an error locating one of the items needed to complete this operation. It might have been deleted." I click OK, the profile is still created. If I look at the properties, under data files, it's completely empty and there's nothing for me to add. Any idea? Thanks again for your help so far. Arnaud >> No, how do I do that? > > Uninstall BCM in COntrol Panel's Add/Remove Programs. Then create a new > mail profile following these steps: > http://www.howto-outlook.com/faq/newprofile.htm > I click OK, the profile is still created. If I look at the > properties, under data files, it's completely empty and there's > nothing for me to add. What happens when you click Add? SignatureBrian Tillman [MVP-Outlook] You mean add a data file? Under "types of storage", there is nothing for me to select, so I can only click on cancel. Thanks, Arnaud >> I click OK, the profile is still created. If I look at the >> properties, under data files, it's completely empty and there's >> nothing for me to add. > > What happens when you click Add? > You mean add a data file? Under "types of storage", there is nothing > for me to select, so I can only click on cancel. Have you tried repairing the Office installation? SignatureBrian Tillman [MVP-Outlook] > > You mean add a data file? Under "types of storage", there is nothing > > for me to select, so I can only click on cancel. > > Have you tried repairing the Office installation? I am having the exact same problem. It appears that "Business Contact manager" was left over from the demo version of Office 2007 that came with my laptop. I removed it and tried both the "repair" and "reinstall" buttons on the Office 2003 entry under "add/remove programs" to no avail. Outlook keeps popping up the "can't open the default folder" and the Data Files tab on Mail Setup doesn't have any types of files. I've also tried removing and re-creating the user account. I've been at this for about 3 hours with no end in sight. > I've also tried removing and re-creating the user account. Have you tried a new mail profile? Recreating accounts has no chance of addressing a problem like this. SignatureBrian Tillman [MVP-Outlook] > > I've also tried removing and re-creating the user account. > > Have you tried a new mail profile? Recreating accounts has no chance of > addressing a problem like this. Yes, I've tried re-creating mail accounts, but it always get back to the same inability to create the default folder. I need to somehow tell the installation that the default folder should be .pst instead of Business Contact Manger. > Yes, I've tried re-creating mail accounts, but it always get back to > the same inability to create the default folder. You'll notice that I did not say "re-creating mail accounts". I said "mail profile". > I need to somehow > tell the installation that the default folder should be .pst instead > of Business Contact Manger. http://www.howto-outlook.com/faq/newprofile.htm SignatureBrian Tillman [MVP-Outlook] > > Yes, I've tried re-creating mail accounts, but it always get back to > > the same inability to create the default folder. [quoted text clipped - 7 lines] > > http://www.howto-outlook.com/faq/newprofile.htm And you'll notice that I've already posted that when I try to create a new mail profile I get the message "There was an error locating one of the items to complete this operation. It might have been deleted". And as you asked a previous poster, yes, I've tried both the "repair" and "reinstall" operations from the "Add/Remove software" task in the control panel. Still stuck. > And you'll notice that I've already posted that when I try to create > a new mail profile I get the message "There was an error locating one > of the items to complete this operation. It might have been deleted". I didn't see that post until just now. Did you uninstall BCM? SignatureBrian Tillman [MVP-Outlook] > > And you'll notice that I've already posted that when I try to create > > a new mail profile I get the message "There was an error locating one > > of the items to complete this operation. It might have been deleted". > > I didn't see that post until just now. Did you uninstall BCM? Yes I uninstalled BCM. And after I uninstalled BCM I ran the repair (and when that didn't work, the reinstall) on the Office 2003 installation. BCM was part of a preinstalled package when I bought the computer, and while I realized I had to uninstall Office 2007, I missed BCM until it was too late. > Yes I uninstalled BCM. And after I uninstalled BCM I ran the repair > (and when that didn't work, the reinstall) on the Office 2003 [quoted text clipped - 3 lines] > and while I realized I had to uninstall Office 2007, I missed BCM > until it was too late. Can you put things back the way they were (i.e., BCM installed) and start again? I'm afraid that if a new mail profile doens't work, I don't know what else to suggest. Dod you ask in the BCM newsgroup? microsoft.public.outlook.bcm SignatureBrian Tillman [MVP-Outlook] > > Yes I uninstalled BCM. And after I uninstalled BCM I ran the repair > > (and when that didn't work, the reinstall) on the Office 2003 [quoted text clipped - 8 lines] > what else to suggest. Dod you ask in the BCM newsgroup? > microsoft.public.outlook.bcm No, I can't. BCM was "advertising-ware" that came on the laptop and I don't have a disk for it. I don't want it. And BCM wasn't working when it was there. Will doing a complete uninstall of Office clear everything out?? I really don't want to install the OS from scratch. > No, I can't. BCM was "advertising-ware" that came on the laptop and > I don't have a disk for it. I don't want it. And BCM wasn't > working when it was there. Download a trial Office that contains BCM and install that. > Will doing a complete uninstall of Office clear everything out?? I > really don't want to install the OS from scratch. Beats me. I was under the impression BCM appears as a separate item in Add/Remove and not a subitem of Office's setup. The Office suite I have contains BCM but I never installed it, having no need for it. I'd still recommend asking in microsoft.public.outlook.bcm. SignatureBrian Tillman [MVP-Outlook] > > I've also tried removing and re-creating the user account. > > Have you tried a new mail profile? Recreating accounts has no chance of > addressing a problem like this. When I try to create a new profile I get "There was an error locating one of the items to complete this operation. It might have been deleted". I tried both the Repair and reinstall buttons under "add/Remove Programs". There must be some way to recover this installation... > > I've also tried removing and re-creating the user account. > > Have you tried a new mail profile? Recreating accounts has no chance of > addressing a problem like this. Many thanks! I had this problem when Business Contact Manager for Outlook 2007 is installed alongside Outlook 2003. To fix it i uninstalled Business Contact Manager then opened Mail in Control Panel to add a data file. > Hi, > [quoted text clipped - 21 lines] > > Arnaud > I had this problem when Business Contact Manager for Outlook 2007 is > installed alongside Outlook 2003. To fix it i uninstalled Business Contact > Manager then opened Mail in Control Panel to add a data file. Yes, I just removed Business Contact Manager for 2007, and when I open Mail in the Control Panel and try to add a data file, The "ADD" button gives me a blank pulldown: no types of files to add! > I had this problem when Business Contact Manager for Outlook 2007 is > installed alongside Outlook 2003. To fix it i uninstalled Business Contact > Manager then opened Mail in Control Panel to add a data file. I tried uninstalling Business Contact Manager, running both repair and reinstall on Office 2003. When I go to Mail in the Control Panel and try to add a data file, the pulldown is blank. It won't let me add a data file. >> I had this problem when Business Contact Manager for Outlook 2007 is >> installed alongside Outlook 2003. To fix it i uninstalled Business [quoted text clipped - 5 lines] > to > add a data file, the pulldown is blank. It won't let me add a data file. Just an update on this. I followed pretty much the same workflow, with the same results, i.e. still unable to launch Outlook. I have finally given up on this and found an alternative solution. As an FYI, what I was trying to do is have Outlook on my home laptop so that my wife could access my (work) Outlook calendar using a PDA to sync between both laptops: Outlook on my work laptop -> Active Sync -> PDA -> Active Sync-> Outlook on my home laptop. The other solution that we tried (but also didn't work) was (she uses Microsoft Entourage on her work laptop - a Mac): Outlook on my work laptop -> Active Sync -> PDA -> PocketMac -> Entourage. After buying PocketMac, I also couldn't get it work, and eventually asked for a refund. The solution that we finally adopted was: Outlook on my work laptop -> Google Sync -> my Google calendar -> share -> her Google calendar. Works just fine. Not sure what's wrong with Outlook on my home laptop. Arnaud Glad that you found a work around, but I still have the same problem you described. Does anyone have any other ideas? This is a mess. I need to get this up and running. Help! > >> I had this problem when Business Contact Manager for Outlook 2007 is > >> installed alongside Outlook 2003. To fix it i uninstalled Business [quoted text clipped - 31 lines] > > Arnaud > Hi, > [quoted text clipped - 21 lines] > > Arnaud I have exactly the same problem. I can't believe there's no solution for this. What other avenue is there for getting this resolved? > Hi, > [quoted text clipped - 21 lines] > > Arnaud |
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