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MS Office Forum / Outlook / Installation and Configuration / January 2004Outlook 2003 installation problem
I installed Office 2003 (from Microsoft Home Use Program) and it upgraded the existing Office 2000. When I start Outlook it starts the process of migrating the old stuff and then stops with a error saying "Cannot start Microsoft Office Outlook. Unable to open the Outlook window. The set of folders could not be opened.". Click OK and Outlook closes. I looked in the knowledge base and there was one article on this about some interaction with a PocketPC device. I don't have such a device. I tried to open up a support issue but the support page doesn't like my product id. Maybe Home Use gets not support? Anyway any help appreciated. First run scanpst.exe against your pst-file to make sure it doesn't hold any errors. If it Outlook still doesn't start after that you'll need to recreate your mail profile in Control Panel-> Mail-> button Show Profiles. You can then connect to your old pst-file by using File-> Open-> Outlook Data File...  SignatureRoady www.sparnaaij.net Microsoft Office and Microsoft Office related News Also Outlook FAQ, How To's, Downloads and more... Questions of the month: -Color Code Your E-Mail Advanced -Add Sound To Your E-mail Subscribe to the newsletter to receive news and tips & tricks in your mailbox! www.sparnaaij.net ----- > I installed Office 2003 (from Microsoft Home Use Program) > and it upgraded the existing Office 2000. When I start [quoted text clipped - 13 lines] > > Anyway any help appreciated. Thanks very much for the prompt and accurate reply. Running scanpst didn't fix the problem but your second suggestion of recreating the mail profile did. Thanks again, James >-----Original Message----- >First run scanpst.exe against your pst-file to make sure it doesn't hold any [quoted text clipped - 22 lines] > >. You're welcome! :-) SignatureRoady www.sparnaaij.net Microsoft Office and Microsoft Office related News Also Outlook FAQ, How To's, Downloads and more... Questions of the month: -Color Code Your E-Mail Advanced -Add Sound To Your E-mail Subscribe to the newsletter to receive news and tips & tricks in your mailbox! www.sparnaaij.net ----- > Thanks very much for the prompt and accurate reply. > [quoted text clipped - 47 lines] > > > >. |
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