Outlook closes immediately on opening

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John C - 07 Jan 2004 10:14 GMT

As any chosen Outlook profile is opened I get a message
which says:

Program: C:\PROGRA~1\MICROS~3\Office10\OUTLOOK.EXE
abnormal program termination
OK

If I then click to open a second time it works fine,
however if I close and go to another profile the same
thing happens again.

Can anyone offer advice?

Thanks
John C

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Diane Poremsky [MVP] - 07 Jan 2004 13:28 GMT

find and rename outcmd.dat.

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Search for answers: http://groups.google.com
Most recent posts to the Outlook newsgroups:
http://groups.google.com/groups?as_ugroup=microsoft.public.outlook.*&num=30

> As any chosen Outlook profile is opened I get a message
> which says:
[quoted text clipped - 11 lines]
> Thanks
> John C

Reply to this Message

- 07 Jan 2004 15:09 GMT

I used "search" to find it and changed it to
oldoutcmd.dat but I still have the problem. Do I have to
reboot?

>-----Original Message-----
>find and rename outcmd.dat.
[quoted text clipped - 16 lines]
>
>.

Reply to this Message

- 07 Jan 2004 15:55 GMT

Re-booted, no change, more help please. FYI I'm running
5 or 6 profiles. Thanks John

>-----Original Message-----
>I used "search" to find it and changed it to
[quoted text clipped - 34 lines]
>>
>.

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Diane Poremsky [MVP] - 07 Jan 2004 16:50 GMT

Nope, only restarting outlook is necessary to see if this is the fix.

Try detect and Repair - look on the help menu. If that doesn't help, it
could be bad *.srs files, but since it happens to more than one profile, it
will surprise me if it does. <g> Rename the *.srs file for the profiles to
test it.

Also, if you use the same pst with the profiles, try a new profile with a
new pst and just one account. if it works, rename your old pst's and let
outlook create a new one and see if it works...

Signature

>I used "search" to find it and changed it to
> oldoutcmd.dat but I still have the problem. Do I have to
[quoted text clipped - 31 lines]
>>
>>.

Reply to this Message

- 07 Jan 2004 17:32 GMT

I'm nervous about detect and repair because of the
default warnings. I've got email template software in
there and it's such a nightmare to get that registered I
don't want to try again.

I sort of know what a .pst file is, something to do with
addresses. I set up my contacts file and calender only
in one profile, I did this by connecting it to my phone
with nokia software, it seemed easier than trying to
discover how to export or import.

I think I may just have to live with it till I manage to
trap an expert in the ofice!

Regards
John C

>-----Original Message-----
>Nope, only restarting outlook is necessary to see if this is the fix.
[quoted text clipped - 45 lines]
>
>.

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