Error installing & configuring outlook

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Colin D - 30 Jan 2004 23:31 GMT

I bought Microsoft Office xp standard for students and teachers but Outlook will not load properly. Everytime I try to open it this message appears

'Unable to open your default e-mail folders. The .DLL file for the information service could not be found. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured.

I have tried re-installing the software but the same message appears.

What do I do?

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Patricia Cardoza - [MVP Outlook] - 31 Jan 2004 00:55 GMT

See if this link helps.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q293058

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Patricia Cardoza
Outlook MVP
www.cardozasolutions.com

Author, Special Edition Using Microsoft Outlook 2003

***Please post all replies to the newsgroups***

> I bought Microsoft Office xp standard for students and teachers but Outlook will not load properly. Everytime I try to open it this message

appears:

> 'Unable to open your default e-mail folders. The .DLL file for the information service could not be found. MAPI was unable to load the

information service PSTPRX.DLL. Be sure the service is correctly installed
and configured.'

> I have tried re-installing the software but the same message appears.
>
> What do I do?

Reply to this Message