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MS Office Forum / Outlook / Installation and Configuration / October 2004

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A program is trying to access email addresses you have stored

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Chris Foster - 14 Oct 2004 18:45 GMT
I have a user with a new PC and install of Office 2003.  When he clicks the
new email button the following error pops up: "A program is trying to access
email addres you hae stored in Outlook.  Do you want to allow this?".  This
only happens when we have Word set as him email editor.  If I turn Word off
as the email editor it doesn't happen.
Diane Poremsky [MVP] - 14 Oct 2004 21:04 GMT
It's the adobe acrobat addin - instructions to disable it are at
http://www.slipstick.com/outlook/ol2002sp3.htm#problems

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Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote-tips.net/

>I have a user with a new PC and install of Office 2003.  When he clicks the
> new email button the following error pops up: "A program is trying to
[quoted text clipped - 4 lines]
> off
> as the email editor it doesn't happen.
Chris Foster - 14 Oct 2004 22:19 GMT
If you follow th steps in the link there is no Adobe COM plugin to disable.

> It's the adobe acrobat addin - instructions to disable it are at
> http://www.slipstick.com/outlook/ol2002sp3.htm#problems
[quoted text clipped - 7 lines]
> > off
> > as the email editor it doesn't happen.
Diane Poremsky [MVP] - 14 Oct 2004 23:57 GMT
Do you have Acrobat installed? It installs an addin for making PDFs by
clicking a button on toolbars in Office applications and the addin is called
PDFMaker.

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote-tips.net/

> If you follow th steps in the link there is no Adobe COM plugin to
> disable.
[quoted text clipped - 11 lines]
>> > off
>> > as the email editor it doesn't happen.
Chris Foster - 15 Oct 2004 00:07 GMT
Yes this user does.  I think the only thing is to customise the install and
try to get it to not install that piece.

> Do you have Acrobat installed? It installs an addin for making PDFs by
> clicking a button on toolbars in Office applications and the addin is called
[quoted text clipped - 15 lines]
> >> > off
> >> > as the email editor it doesn't happen.
Diane Poremsky [MVP] - 15 Oct 2004 00:37 GMT
Did you check the registry for the addin key?

From http://www.slipstick.com/outlook/ol2002sp3.htm#problems:

To prevent the PDFMaker COM Addin from loading, go to
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\PDFMOutlook.PDFMOutlook
and change the LoadBehavior value from 3 to 2. Restart Outlook. The PDF
functions will still be available in Word and the other Office programs.
Note that installing Acrobat updates may reset the registry key.

Signature

Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote-tips.net/

> Yes this user does.  I think the only thing is to customise the install
> and
[quoted text clipped - 24 lines]
>> >> > off
>> >> > as the email editor it doesn't happen.
 
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