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MS Office Forum / Outlook / Installation and Configuration / December 2004

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Offline Address Book Problem

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Alex C. - 08 Dec 2004 02:34 GMT
I'm running outlook 2003 in cached mode.  I have two profiles, Home, and
Work.  Yesterday I noticed that I was getting Sync Error in my Work Profile.
The error is below:
21:26:40 Microsoft Exchange offline address book
21:26:40  0X8004010F

No one else in the office is having a problem, so I know it's not my
exchange server.

When I open my Work profile in offline mode, I don't see an offline copy of
the address book.  However, when I connect to my home profile (yes I have
exchange at home for testing and learning), I get no errors, then when I
open my home profile in offline mode I see an offline copy of that Address
List.

I've already set the Hoe profile to not download the Address list, and set
the Work Profile to download it when I sync.  But it still doesn't work.

It seems like the Work Profile is trying to download the Home Offline
Address Book so it's failing.

I've tried uninstalling and reinstalling outlook, deleting the profile info
from the registry (HKEY_CURRENT_USER\Software\Microsoft\Windows
NT\CurrentVersion\Windows Messaging Subsystem\Profiles), and still nothing.

Does anyone know how to tell outlook which Offline address book to download,
and from which server?

Heck, I'd even take a way to uninstall outlook fully with no trace of it
left, so I could just reinstall it and set up everything again.
Unfortunately it seems like Microsoft leaves behind all the config info, so
if your config is messed up, you're out of luck.  I really dont' want to
have to rebuild this latpop.

Thanx for the help,
Alex.
Alex Carlock - 09 Dec 2004 15:52 GMT
FYI, I took the easy road, and fixed this by deleting my windows Profile,
and re-creating it.  I felt that things were so messed up in my HKCU tree
that it was easiest and fastest to just blow it away asnd star new.

Alex.

> I'm running outlook 2003 in cached mode.  I have two profiles, Home, and
> Work.  Yesterday I noticed that I was getting Sync Error in my Work
[quoted text clipped - 33 lines]
> Thanx for the help,
> Alex.
 
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