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MS Office Forum / Outlook / Installation and Configuration / July 2008Word 2003 not recognized by Outlook 2003
I used Word XP (10.0) as my email editor for Outlook XP (10.0). I have recently upgraded to Office 2003 (full installations AND service pack 1 and latest Junk email filters). Now when I try to create a new email, a very lengthy error message tells me that I don't have the right version of Word. Did some part of Office XP get left behind on your machine, perhaps?  SignatureJocelyn Fiorello MVP - Outlook *** Messages sent to my e-mail address will NOT be answered -- please reply only to the newsgroup to preserve the message thread. *** > I used Word XP (10.0) as my email editor for Outlook XP (10.0). I > have recently upgraded to Office 2003 (full installations AND service > pack 1 and latest Junk email filters). > > Now when I try to create a new email, a very lengthy error message > tells me that I don't have the right version of Word. First, this is three different machines with similar symptoms. As for "left behind" : there are registry entries for things going back to Office 8 (Office 97 perhaps) on the oldest of these machines. Also, an empty folder or two left from 10. > Did some part of Office XP get left behind on your machine, perhaps? > [quoted text clipped - 4 lines] > > Now when I try to create a new email, a very lengthy error message > > tells me that I don't have the right version of Word. Hmm. I'm not finding anything about this problem in the MSKB. It might help if you post the exact text of the error message you're getting. You might also want to repost your question (with the error message) in the microsoft.public.office.misc newsgroup since two different Office products are involved -- they may be more familiar with this issue over there. SignatureJocelyn Fiorello MVP - Outlook *** Messages sent to my e-mail address will NOT be answered -- please reply only to the newsgroup to preserve the message thread. *** > First, this is three different machines with similar symptoms. > [quoted text clipped - 17 lines] >>> Now when I try to create a new email, a very lengthy error message >>> tells me that I don't have the right version of Word. I am getting the same problem. The error message is below. What is strange, is that when I first got this machine only about 6 weeks ago, I was using Word as the outlook mail editor. Now all of a sudden it stopped working. I am using version 2003 for both Word and Outlook and have tried the detect and repair option. This error message may appear if: You have Word configured as your e-mail editor and Word is no longer present on the computer. The form is corrupt. Word has faulted. You are running a version of Word that does not support e-mail editing. This can also occur if Microsoft Office Outlook was started in Safe mode (achieved by pressing and holding the CTRL key while starting Outlook). To work around this problem: Start Outlook in normal mode. -Or- Configure Outlook to use the Outlook editor as the e-mail editor. On the Outlook Tools menu, click Options. On the Mail Format tab, set Use Microsoft Office Word to edit e-mail messages to unchecked and click OK. -Or- Reset Word (reboot may be needed or Detect and Repair should be run). -Or- Reinstall Word. -Or- Upgrade Word. > Hmm. I'm not finding anything about this problem in the MSKB. It might > help if you post the exact text of the error message you're getting. You [quoted text clipped - 23 lines] > >>> Now when I try to create a new email, a very lengthy error message > >>> tells me that I don't have the right version of Word. I am having the exact same problem. Last week Outlook and Word were working fine ???!!! Has no solution been found for this. > I am getting the same problem. The error message is below. What is strange, > is that when I first got this machine only about 6 weeks ago, I was using [quoted text clipped - 51 lines] > > >>> Now when I try to create a new email, a very lengthy error message > > >>> tells me that I don't have the right version of Word. I am having the same problem detailed as follows: Brand new Dell PC with XP Pro, Office 2003 Pro. Outlook started giving me this message: Microsoft Word is set to be you e-mail editor. However, Word is unavailable, not installed, or is not the same version as Outlook. The Outlook e-mail editor will be used instead. I go to Tools|Options|Mail Format and I find that Use Microsoft Office Word 2003 to edit e-mail messages is no longer checked. If I check it, then go back to Outlook, as long as I compose a new email, Word is used as the editor. But as soon as I *REPLY* to an email, I get the error message again and the check box is spontaneously unchecked. I tried doing a detect and repair, but part way through the installer crashes to the desktop and sends an error report to MS as follows: The following files will be included in this report C:\DOCUME~1\BOB~1.SUC\LOCALS~1\Temp\Microsoft Office 2003 Setup(0013)_Task(0001).txt C:\DOCUME~1\BOB~1.SUC\LOCALS~1\Temp\Microsoft Office 2003 Setup(0013).txt These files don't exist on the hard drive in that location but do exist in a different temp folder with the last entry as === Logging stopped: 3/15/2005 16:09:35 === MSI (c) (28:E8) [16:09:35:629]: Product: Microsoft Office Professional Edition 2003 -- Configuration failed. I have tried this logged in as local administrator, to no avail. I also tried this with a different installation disk (co-worker got new computer at same time) and it still failed. I'm thinking about uninstalling and re-installing, but I'm afraid that it won't uninstall properly and then it will be FUBAR. If I set a system checkpoint then uninstall, can I at least roll back to the installed state? Any help would be most appreciated. Bob SuccessWare Software >I am having the exact same problem. Last week Outlook and Word were working > fine ???!!! Has no solution been found for this. [quoted text clipped - 62 lines] >> > >>> Now when I try to create a new email, a very lengthy error message >> > >>> tells me that I don't have the right version of Word. I am also having the exact same problem. > I am having the same problem detailed as follows: > [quoted text clipped - 106 lines] > >> > >>> Now when I try to create a new email, a very lengthy error message > >> > >>> tells me that I don't have the right version of Word. > I am also having the exact same problem. And here's the standard answer: http://groups-beta.google.com/group/microsoft.public.outlook/msg/c17bb52a846760e 5?dmode=source&hl=en SignatureBrian Tillman Thank you. It seems after I ran the detect and repair I only had a problem with one message and none of the others in my inbox. If the problem persists I will remove and reinstall. > > I am also having the exact same problem. > > And here's the standard answer: > http://groups-beta.google.com/group/microsoft.public.outlook/msg/c17bb52a846760e 5?dmode=source&hl=en I just started experiencing this today. I am suspicious of two applets that I downloaded from a rather well-known CRM solution provider. Either way, I'm pretty frustrated by all of this. Why do we accept this type of corruption to our environment and simply shrug it off as a casual event??? This causes me (and I'm sure many others that get into this predicament) a significant number of unplanned hours to "hopefully" repair this problem -- at my own risk according to the Google groups answer. Why is it that the Microsoft "experts" are not able to answer the question quickly and easily or, better yet, help to prevent this type of problem from happening in the first place?? I have yet to find a simple means of correcting this corruption (I have NO desire to uninstall and reinstall Office) and am frankly incredibly frustrated by the casual approach to this issue by the MS folks. ________________________________________________________________________ > Thank you. It seems after I ran the detect and repair I only had a problem > with one message and none of the others in my inbox. If the problem persists [quoted text clipped - 4 lines] > > And here's the standard answer: > > http://groups-beta.google.com/group/microsoft.public.outlook/msg/c17bb52a846760e 5?dmode=source&hl=en The Microsoft experts don't have control over the 3rd party utilities you install and how they interact with word and outlook - so how do you expect them to prevent problems or have a quick fix answer for you? The only way they can prevent such problems is to lock your computer down so you can't install anything without their permission - would you really want that? SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ >I just started experiencing this today. I am suspicious of two applets that >I [quoted text clipped - 29 lines] >> > And here's the standard answer: >> > http://groups-beta.google.com/group/microsoft.public.outlook/msg/c17bb52a846760e 5?dmode=source&hl=en Hmm... Wow. You seem defensive. There are cases where locking things down make sense. There is certainly an argument for letting anyone write any code they want, but neither of these extremes is necessary. Good quality controls would be prudent. Certain locking down might be highly advisable. Why should Microsoft allow a 3rd party application to trounce the registry settings for a critical productivity application like Office? Additionally, the obvious truth to this matter is that there IS NO EASY FIX. It took me many hours to finally get the system back to where it should be. It could have been many more, but I was able to find one note somewhere (not here) about re-registering OLE32 (Start > Run > regsvr32.exe %windir%\system32\ole32.dll) and that finally corrected the problem. In any event, Office is Microsoft's application. Not the third party's. If they are going to offer APIs to the Office applications such as Word and Excel and Outlook, then they should write them in such a way as to control the effectiveness of the components being written for them by the other members in the industry. Finally, Microsoft should not think that they should "lock down your computer". They can and should lock down their applications. Those with responsibility for security (technologists in an organization or an individual in their home) should take care of locking down the computers. ___________________________________________________________________ > The Microsoft experts don't have control over the 3rd party utilities you > install and how they interact with word and outlook - so how do you expect [quoted text clipped - 35 lines] > >> > And here's the standard answer: > >> > http://groups-beta.google.com/group/microsoft.public.outlook/msg/c17bb52a846760e 5?dmode=source&hl=en > Microsoft allow a 3rd party application to trounce the registry settings > for > a critical productivity application like Office? How can MS stop it, short of locking down the system and not allowing any 3rd party apps to run? They don't have the time or resource to QA third party apps. > Additionally, the obvious truth to this matter is that there IS NO EASY > FIX. System restore didn't work? Did you contact the 3rd party apps developers for assistance? SignatureDiane Poremsky [MVP - Outlook] Author, Teach Yourself Outlook 2003 in 24 Hours Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide) Author, Google and Other Search Engines (Visual QuickStart Guide) Outlook Tips: http://www.outlook-tips.net/ Outlook & Exchange Solutions Center: http://www.slipstick.com Join OneNote Tips mailing list: http://www.onenote-tips.net/ > > Microsoft allow a 3rd party application to trounce the registry settings > > for a critical productivity application like Office? > > How can MS stop it, short of locking down the system and not allowing any > 3rd party apps to run? They don't have the time or resource to QA third > party apps. At the risk of seeming short, I don't really want to argue this here. The point I was making was that the Office APIs should be QA'd more effectively so that the third party applications (presumably written to the API spec) can not interfere where they should not. > > Additionally, the obvious truth to this matter is that there IS NO EASY > > FIX. > > System restore didn't work? Did you contact the 3rd party apps developers > for assistance? System restore might have worked, but that is not always an easy fix, either. Admittedly, I did not event attempt it. In my experience, there is inherent risk in using that functionality, depending on when the system snapshot was taken and such. In any event, the re-registering of the OLE32.dll worked. It just was not a well-published corrective action. In fact, the troubleshooting steps I took may have influenced whether or not that would have worked as I have seen other posts from folks that said it did not. Yes, I did contact the 3rd party suppliers. They were slow to respond and I could not wait indefinitely for their input. They just got back to me very recently. So far, they do not know what might have caused the problem short of the uninstaller possibly removing something it should not have. Dear Tech Exec, I couldn't agree with you more! And your solution was most helpful. Dear Diane, A "System Restore"? Just to get Outlook 2003 to acknowledge Word 2003 as the default e-mail editor? Are you kidding? > > > Microsoft allow a 3rd party application to trounce the registry settings > > > for a critical productivity application like Office? [quoted text clipped - 27 lines] > recently. So far, they do not know what might have caused the problem short > of the uninstaller possibly removing something it should not have. Dear Tech Exec, Thank you for summing up the feelings of what I am sure is a huge number of people when it comes to Microsoft issues. I am not suggesting for a minute that Microsoft can predict the interactions of every 3rd party application out there with any of their software and I am grateful for the MVPs and the time and effort they put in on these newsgroups, but time and again, I am amazed by Microsoft's blase attitude to supporting their own software when it fails (which it does often). Let's be honest, the only reason any of us are on these forums is because Microsoft charge a small fortune for direct telephone support and this is usually a good place to get an answer in the absence of getting it "from the horse's mouth". I have also experienced this issue a couple of times recently and have tried the other suggestions in the help message, short of full un- and re-installation. None have provided a permanent fix, so thanks Tech Exec for another suggestion to try. Both times it happened to me, there were no installations of 3rd party applications prior to the issue occurring, so that may just be coincidence. I agree with Jules too: why the hell should I have to carry out a system restore with its inherent risks, simply to correct something as trivial as this? Thanks guys. > Dear Tech Exec, > [quoted text clipped - 36 lines] > > recently. So far, they do not know what might have caused the problem short > > of the uninstaller possibly removing something it should not have. Just a quick note to say to anyone out there experiencing this problem that the re-registering of the dll described below worked for me. Thanks very much, Tech Exec: you have eased my frustration and saved me from hours of searching fruitlessly for answers! Richard. > Hmm... > [quoted text clipped - 63 lines] > > >> > And here's the standard answer: > > >> > http://groups-beta.google.com/group/microsoft.public.outlook/msg/c17bb52a846760e 5?dmode=source&hl=en I've had the same problem occur unexpectedly and think I found the cure. -Shut down Outlook, etc. -Search for Normal.DOT file -delete it -Restart outlook 2003 > I used Word XP (10.0) as my email editor for Outlook XP (10.0). I have > recently upgraded to Office 2003 (full installations AND service pack 1 and > latest Junk email filters). > > Now when I try to create a new email, a very lengthy error message tells me > that I don't have the right version of Word. I cannot find a "Normal.DOT" File the only file i can find is Normal.FMT is this the same thing? > I've had the same problem occur unexpectedly and think I found the cure. > -Shut down Outlook, etc. [quoted text clipped - 8 lines] > > Now when I try to create a new email, a very lengthy error message tells me > > that I don't have the right version of Word. http://support.microsoft.com/kb/826839 >I cannot find a "Normal.DOT" File the only file i can find is Normal.FMT is > this the same thing? [quoted text clipped - 14 lines] >> > tells me >> > that I don't have the right version of Word. Nice article reference, thanks! Hal SignatureHal Hostetler, CPBE -- hhh@kvoa.com Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Live at Hot Licks - www.badnewsbluesband.com > http://support.microsoft.com/kb/826839 > [quoted text clipped - 16 lines] > >> > tells me > >> > that I don't have the right version of Word. Make sure you're searching for hidden/system files when you search for it. Hal SignatureHal Hostetler, CPBE -- hhh@kvoa.com Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Live at Hot Licks - www.badnewsbluesband.com > I cannot find a "Normal.DOT" File the only file i can find is Normal.FMT is > this the same thing? [quoted text clipped - 11 lines] > > > Now when I try to create a new email, a very lengthy error message tells me > > > that I don't have the right version of Word. > I cannot find a "Normal.DOT" File the only file i can find is > Normal.FMT is this the same thing? Open Windows Explorer and enter %AppData%\Microsoft\Templates in the Address Bar. Click Go. SignatureBrian Tillman [MVP-Outlook] Alternatively, if deleting normal.dot does not work or is only a short-term fix (as I found), try the re-registering of ole32.dll described in Tech Exec's second email above - it certainly worked for me. Richard. > I've had the same problem occur unexpectedly and think I found the cure. > -Shut down Outlook, etc. [quoted text clipped - 8 lines] > > Now when I try to create a new email, a very lengthy error message tells me > > that I don't have the right version of Word. |
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