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MS Office Forum / Outlook / Installation and Configuration / January 2005

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Tried to add Exchange Server but I don't have the Installation CD

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Elissa - 31 Jan 2005 06:17 GMT
I was fiddling around with my Outlook 2000  mail configuration and made a
big boo boo. I hope someone can help. I am running Microsoft Office 2000
Professional running on Win98.

I was fiddling around with Outlook and tried to add a new Exchange Server
to my list of accounts. I restarted the computer as directed and was then
prompted by Windows Installer to insert the Microsoft Office 2000
Professional installation CD. Problem is I don't have it--it was loaned to
me by a friend and I forgot that I gave it back. So I figured oh well,
never mind the Exchange Server. But when I tried to cancel the Windows
Installer and go back to Outlook to change my account information back, it
says:

"Error 1706. No valid source could be found for product Microsoft Office
2000 Professional. The Windows installer cannot continue."

After clicking OK, I get this:

"Cannot start Microsoft Outlook. MAPI32.DLL is corrupt or the wrong
version. This could have been caused by installing other messaging
softward. Please reinstall Outlook."

So I renamed and replaced the dll file hoping that would solve the problem
but I still can't start Outlook. The Windows Installer keeps starting up
and trying again, and the whole process described above starts over.

So is there any way I can resolve this tonight or do I absolutely need the
installation CD.

Sorry this got so long. I hope someone can help.
:) Elissa
AndreasRoeder - 31 Jan 2005 08:40 GMT
> I was fiddling around with my Outlook 2000  mail configuration and
> made a big boo boo. I hope someone can help. I am running Microsoft
[quoted text clipped - 11 lines]
> "Error 1706. No valid source could be found for product Microsoft
> Office 2000 Professional. The Windows installer cannot continue."

Hi Elissa,
for Error 1706 please read
http://support.microsoft.com/default.aspx?scid=kb;en-us;298385
so its better to get the Cd.

> After clicking OK, I get this:
>
> "Cannot start Microsoft Outlook. MAPI32.DLL is corrupt or the wrong
> version. This could have been caused by installing other messaging
> softward. Please reinstall Outlook."

for this MAPI32.DLL error read http://support.microsoft.com/kb/316053/en-us

> So I renamed and replaced the dll file hoping that would solve the
> problem but I still can't start Outlook. The Windows Installer keeps
[quoted text clipped - 6 lines]
> Sorry this got so long. I hope someone can help.
> :) Elissa

So in the end you need the installation CD to work with Office.

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