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MS Office Forum / Outlook / 3rd Party Utilities / August 2004Norton Internet Security and Outlook Causing Runtime Error
I installed Norton Internet Security with Outlook 2000. The complete error message is "Runtime error! "Program c:\Pramgram~1\office10\outlook.exe This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information." I receive this error when starting Outlook each time a new user logs onto the machine. So if I log in tomorrow and no one else has logged in since then no error would produce. But if my wife logs in between then and now then both my wife and I would each receive the preceeding error message. I have two computers. Windows NT Server System (which has log-in requirements) and a Win XP Pro system (which gets its log-in requirements from the NT server. If I click the ok button on the error message, then reopen the Outlook application, it opens with no problems. Everything seems to function within Outlook and Norton Internet Security. Is there anything I can do or change to make the application start up properly the first time vs having to click ok and restart the application? I've got a similar message - I upgraded my Trial Norton AV which had been working fine (great even)to Norton Internet Security. Since then the error message and similar happenings to yourself. I also find Outlook cannot find my server and therefore not deliver email until I disable Norton IS. Using Outlook 2000 and XP home. Be grateful for a remedy >-----Original Message----- >I installed Norton Internet Security with Outlook 2000. [quoted text clipped - 24 lines] >click ok and restart the application? >. I can only assume when you upgraded from the trial version you did uninstall the trial version first, per the instructions? You may try writing to Symantec as they were good about trying to provide an answer. The problem was the answer did not correct the problem. >-----Original Message----- >I've got a similar message - I upgraded my Trial Norton [quoted text clipped - 38 lines] >> >. See the thread at: http://www.nocrash.com/ncbbs/msgs/3478.shtml In short, the error is caused by the Norton Antispam Plug-in fo Outlook. I believe it only occurs if you have multiple email profiles The quick fix is to rename the plug-in. John ------ Quoted from another thread: From: Pete on 01/13/2004 I have the same problem as most of you guys. My setup is either Window 2000 Pro or XP Pro running Office XP and Outlook setup for multipl profile (email accounts). I have to constantly switch between profiles so the runtime erro annoys the hell out of me. I found a not so elegant (band aid) sort of way of temporary gettin rid of the runtime error and it seems to work under my config, at leas until the efficient programmers at Symantec finds a way around thi problem. As most of you would have already noticed, NIS or NAS keeps putting th Antispam addin back into Outlook even if you try to remove it, and tha is the culprit that's causing the error. What I did is rename the NI antispam addin to another name (eg. from MsouPlug.dll to MsouPlug.bak so the antispam program can't find it. This seems to work as NIS didn' generate any error and just skips loading the addin. You can find this MsouPlug.dll in directory <drive>:\Progra Files\Common Files\Symantec Shared\Antispam Let me know whether that will help. Good luck! ----- > *I can only assume when you upgraded from the trial > version you did uninstall the trial version first, per [quoted text clipped - 18 lines] > >to > >. - cardinalfi Thank you! Your tip on renaming the plugin worked! It's ridiculous the arroganc of the symantec programmers! (Meaning I bought a Firewall, not a AntiSpam program, then I can't even turn it off?) Then they put thei head in the sand and act like the runtime errors don't exist? Everyone should leave feedback at: http://www.symantec.com/feedback (And better yet, software review pages) I work as a tech and over the years have found Norton's Products to b effective and easy to use. But each year their is more and mor installation headaches! :( It is also very frustrating that thei software does not allow you to "Install over itself" to try and fi problems, every time you have a problem, their website says to remov all Symantec products and start again! Thanks again! Respectfully, Doctor P - DoctorP I have a similar problem / error message. Upgraded from Norton AV trial version which worked really well to Norton Internet Security. Now receive the same error message and I am unable to send/receive emails when NIS is enabled - which rather defeats the object eh. Using XP Home / Outlook 2000. A remedy would be grstefully received >-----Original Message----- >I installed Norton Internet Security with Outlook 2000. [quoted text clipped - 24 lines] >click ok and restart the application? >. I have this identical problem. Has anyone sucessfully resolved thi problem? If so, please let us all know. Thanks Seelie > *I have a similar problem / error message. Upgraded from > Norton AV trial version which worked really well to [quoted text clipped - 34 lines] > >click ok and restart the application? > >. - Seeli > [B]I have a similar problem / error message. Upgraded from > Norton AV trial version which worked really well to [quoted text clipped - 9 lines] > > PT - petetoke
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