Outlook 2002 SP3, NIS 2004 bug: Email won't send the first time!!!

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Dan Myers - 27 Apr 2004 18:19 GMT

Help!
I am using Outlook 2002, SP-3, and just installed Norton Internet
Security 2004 - it runs as part of Norton Systemworks 2003. Now every
time I send a message, (click send/receive), it does not send the
first time. It stays in the outbox with a open status. I have to
click send, then send/recv again. The email is then sending twice to
the recipient. I tried disabling Norton internet spam within NIS, but
no luck. Any ideas on what is causing this problem?? Thanks very
much!!

I may end up sending it back to Norton - just not impressed so far
with NIS 2004.

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Diane Poremsky [MVP] - 27 Apr 2004 18:58 GMT

if you wait a long time does it ever disappear after the first send?

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Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com

> Help!
> I am using Outlook 2002, SP-3, and just installed Norton Internet
[quoted text clipped - 8 lines]
> I may end up sending it back to Norton - just not impressed so far
> with NIS 2004.

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Dan Myers - 27 Apr 2004 23:06 GMT

Thanks for your reply Diane. I tested it again and yes, after
waiting, the message does get sent, but it remains in the outbox -
does not get transferred to my sent folder. While in my outbox, it
has the icon next to it like the message is still in draft mode (an
envelope with a piece of paper). I guess this is the problem - the
messages are not moving to the sent folder after being sent. Thanks
for any other assistance.

Dan

> if you wait a long time does it ever disappear after the first send?
>
[quoted text clipped - 10 lines]
> > I may end up sending it back to Norton - just not impressed so far
> > with NIS 2004.

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Diane Poremsky [MVP] - 27 Apr 2004 23:30 GMT

ok... that explains the 2 messages you saw before. It's something with the
Norton scanner, but I don't know how to prevent it since you said disabling
email scanning didn't help.

> Thanks for your reply Diane. I tested it again and yes, after
> waiting, the message does get sent, but it remains in the outbox -
[quoted text clipped - 20 lines]
>> > I may end up sending it back to Norton - just not impressed so far
>> > with NIS 2004.

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