Unable to remove Virus Software from Office 2003

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David - 15 Jun 2004 20:17 GMT

Hi. I recently had to use system restore to go back and
restore my system due to some bad software. After I did
this, I got "the add-in "c:\windows\system32
\avgxch32.dll" could not be installed or loaded but could
be repaired with Detect and Repair from the Help Menu."

I did this 3 times and still got the message. Is there
anyway to manually remove this entry so Outlook won't try
to install it? Outlook works fine, and the message is
more of an annoyance.

I used the Uninstall from Add/Remove Programs under
Control Panel in Windows XP PRO to remove the virus
software and it said uninstall was completely successful.

Thanks in advance.
David (whitewater_3@hotmail.com)

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Roady [MVP] - 16 Jun 2004 11:06 GMT

It didn't remove it from Outlook though. You can manually remove it by going
to Tools-> Options-> tab Other-> button Advanced Options-> button COM
Add-ins...

Signature

Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-Creating Signatures
-Create an Office XP CD slipstreamed with Service Pack 3

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> Hi. I recently had to use system restore to go back and
> restore my system due to some bad software. After I did
[quoted text clipped - 13 lines]
> Thanks in advance.
> David (whitewater_3@hotmail.com)

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David - 16 Jun 2004 14:33 GMT

That wasn't it, but it did lead me to something else that
worked. There was nothing listed on the COM addins list,
so I clicked cancel. I then clicked on Addins Manager and
unchecked Exchange Scan, restarted Outlook 2003, and
didn't get the message.

Thanks for all your help.
David

>-----Original Message-----
>It didn't remove it from Outlook though. You can manually remove it by going
[quoted text clipped - 21 lines]
>
>.

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