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MS Office Forum / Outlook / 3rd Party Utilities / April 2005Remoteware transport and Outlook problems
We are have a major problem that is only seen in one of our 36 stores, the Remoteware in-queue is not a problem, the messages will go to the in-queue but will not transfer to Outlook through the Remoteware transport. In the reverse, the messages will not leave Outlook and go to the remoteware transport, the problem is fixed for a few hours after a reboot and then the same problems occur again. Please let me know if you have ever experienced the same problem. > We are have a major problem that is only seen in one of our 36 > stores, the Remoteware in-queue is not a problem, the messages will [quoted text clipped - 3 lines] > a few hours after a reboot and then the same problems occur again. > Please let me know if you have ever experienced the same problem. No - but I don't even know what Remoteware is. Have you checked with their support? We have this problem come up occasionally at our Stores. Incoming messages sit in the "inqueue" folder and messages sent from Outlook do not leave but stay in the Outbox. At times a reboot will solve the problem but only for a short time. The fix that we have come up with, through working with Remoteware is to recreate the profile. First remove the Outlook profile and then recreate with the Remoteware utility crtprof. For us this is located in the Nodesys directory. When run from the command line, the switch to recreate the profile is "crtprof -1537". This recreates the Profile and when opening Outlook you may have to select the profile to use but this has resolved this for us. We have 140 stores and this comes up maybe once a month or so. It has resolved the problem for us 100% of the time. I hope it helps as this is posted 4 months after your post. I came across it while looking for a seperate problem with Remoteware. -David
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