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MS Office Forum / Outlook / 3rd Party Utilities / April 2005Outlook Integrated Help Desk Software
Hello, I work in an organization of around 1200 users. We are currently using a low end web based help desk solution. I am researching other packages and was wondering if there are any products out there which integrate into Outlook using forms etc. We are running Exchange 2000 and Office 2003 on the desktops. Thanks. -MP > Hello, > I work in an organization of around 1200 users. We are currently [quoted text clipped - 6 lines] > Thanks. > -MP There are several addins that can work with Outlook/Exchange (search www.slipstick.com for the word 'helpdesk' ). http://www.outlookhelpdesk.com/Products.htm is one. Honestly, with that number of users, I'd be much more inclined to go with something more powerful, like Remedy. hi You should try ieSupportManager https://www.iecomputersystems.com/ It links to outlook to pull in emails, and issues can be logged automatically by users just sending an email and it is not expensive.
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