This is slightly awkward as it relates to my mother's email setup; I've
been trying to help her with this problem using 'Remote Assistance' but
as I don't use or know much about Mailwasher myself, I'm struggling a
bit!  She had the program installed by a computer tech after a virus
attack some time ago to cut down on incoming spam etc.

Symptoms are that Mailwasher is apparently deleting some incoming emails
without trace, before she's had a chance to read them or do anything
with them. Apparently she can normally classify incoming messages in a
'quarantine' window into good or bad, but sometimes they just get
deleted anyway.  Messages from me are frequently 'zapped' (my email
address is xxxx.xxxxx@bigfoot.com - would that make any difference?
Yesterday I added that address to her "Friends" list, but it hasn't helped.

Any ideas?  What could cause this?

I use 'Popfile' myself for spam protection and love it.  I may bite the
bullet and convert her to that, but would prefer not to have to!

Thanks
David