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MS Office Forum / Outlook / 3rd Party Utilities / August 2005

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Attachments are being blocked in email through KWS mailscanner

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Suzanna - 19 Aug 2005 14:57 GMT
I received an email message and the attachment was blocked. It told me to
contact the helpdesk to unblock it but it does not tell me how to contact the
helpdesk! Where would I find a contact phone # or email address for the
helpdesk? (error message follows)
This is a message from the MailScanner E-Mail Virus Protection Service
----------------------------------------------------------------------
The original e-mail attachment "Raw.lnk"
is on the list of unacceptable attachments for this site and has been
replaced by this warning message.

If you wish to receive a copy of the original attachment, please
e-mail helpdesk and include the whole of this message
in your request. Alternatively, you can call them, with
the contents of this message to hand when you call.

At Fri Aug 19 09:29:48 2005 the virus scanner said:
  MailScanner: Eudora *.lnk security hole attack (Raw.lnk)

Note to Help Desk: Look on the KWS MailScanner in
/home/virtual/site53/fst/var/spool/mail.quarantine/20050819 (message
j7JDTgYg001258).
Signature

Postmaster
MailScanner thanks transtec Computers for their support

Brian Tillman - 23 Aug 2005 00:26 GMT
> I received an email message and the attachment was blocked. It told
> me to contact the helpdesk to unblock it but it does not tell me how
> to contact the helpdesk!

Contact whomever runs your mail system.
Signature

Brian Tillman


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