Brian Tillman

Brian -

Thank you for your response to my issue. As a novice to all this I will try
to do my best in explaining the steps taken and the error encountered.

Initial Purchase and Procedure:
* I purchased a VeriSign Digital ID, for the purpose of “signing” and
“encrypting” out-going email messages
* after the initial purchase process, I received an email from VeriSign with
Digital ID Pin #. I highlighted and copied this pin
* I then went to the VeriSign Digital ID Center, and pasted the pin in the
appropriate field and then submitted it for installation
* the installation process proceeded and a final message was received that
the VeriSign Digital ID had been properly installed in my system
* I went to IE7/Tools/Internet Options/Content/Certificates and assured that
my digital ID had been installed. It was listed there
* I then followed the instructions from the VeriSign “What Do You Do Next?”
page, and associated my new ID with my email program, which is Outlook 2003
* in Outlook I went to Tools/Options/Security tab
* I then chose my digital ID for “signing” emails. My digital ID was
properly listed in the choice list (it was the only one listed). I repeated
this for choosing my digital ID for “encrypting” emails
* theoretically, I should be all set to go at this point

The Error Encountered:
* I opened a new email message - wrote my message - chose my intended
recipients - then clicked the “sign” email button in my Outlook toolbar - and
then clicked on Send.
* after a long pause I then received the error message, “Your digital ID
name cannot be found by the underlying security system”

Steps Taken to Try to Correct The Error:
* I checked IE7 to assure that my certificate was still listed - it was
* I double-checked Outlook to assure that my cert was still chosen for
signing and encrypting - they were
* I have had many email exchanges with VeriSign ID support. Received back
mostly form letters stating that I had not followed instructions and
“associated” my ID with Outlook
* I have replaced the original certificate three times, but have continued
to encounter the exact same error issue
* the first time I replaced the original certificate, I simply went to the
appropriate VeriSign page - and selected replacement of certificate. I
followed the proper install/association steps, as outlined above. Still
encounter the same error message
* before the next two replacements, I first deleted my existing certificate
in IE7, and then checked Outlook to assure that the certificate was still not
listed. It was not. I then replaced the cert. Again all steps seemed to work
as they should. However, I still encountered the same error message.

Side Fact:
* Several months ago I had first downloaded and installed (using the above
mentioned steps) a “trial” version of the digital ID. It all worked great.
Whenever I used the feature, all went as it should, and I never encountered
any error messages of any kind. It has only been since an installation of a
full new certificate that this same error of “Your digital ID name cannot be
found by the underlying security system” keeps occurring.

As posted earlier, my OS and programs are:
* XP (w/the latest SP2)
* IE7
* Outlook 2003

I trust that these details may be somewhat helpful in attempts to resolve
this error issue. I certainly appreciate all the help I can received from
those more technical experts than myself.

Again, thank you in advance for all your assistance with this frustrating
problem.

Michael