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MS Office Forum / Outlook / New Users / February 2004

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"Out of Memory or system resources"

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Glenn Lippman - 12 Jan 2004 18:28 GMT
I have Outlook 2002.  After downloading email messages
and whenever I try to delete messages, I get an error
message, "Out of memory or system resources.  Close some
windows or programs and try again."

Hence, not able to delete messages.

When I close all programs, no change, same message.  The
only known fix is to shut down computer and restart after
receiving new messages.  This is not a workable fix.  

Any suggestions on how to fix this problem would be
helpful.

Thank you,

Glenn
Francine Otterson - 12 Jan 2004 18:56 GMT
Glen,

I would first check to see if your hard-drive is out of space.  Open MyComputer - Click on your local hard-drive (C:) Should show you the capacity, used and free space.  You want at least 300mb free.

If you are having your mail delivered to an Exchange Mailbox - you would want to make sure you are not over your quota.  This is determined by the Administer of the server.  The message typically is that your - Mailbox is full.  However, it may generate this type of message if you is to the point the mails is not able to send/receive.

Finally, if you mail is delivered to a personal folder that is located a server. I would confirm that you are not out of space.

Please let me know if you still need assistance.

Francine

President,
San Diego, Outlook User Group.
   
    ----- Glenn Lippman wrote: -----
   
    I have Outlook 2002.  After downloading email messages
    and whenever I try to delete messages, I get an error
    message, "Out of memory or system resources.  Close some
    windows or programs and try again."
   
    Hence, not able to delete messages.
   
    When I close all programs, no change, same message.  The
    only known fix is to shut down computer and restart after
    receiving new messages.  This is not a workable fix.  
   
    Any suggestions on how to fix this problem would be
    helpful.
   
    Thank you,
   
    Glenn
Glenn Lippman - 12 Jan 2004 19:46 GMT
Francine, thank you for your quick reply.  I checked each
of your suggestions and here are the replies:

1.  C-drive has 42 GB memory space available
2.  No exchange mailbox is used
3.  Mail delivered to Inbox.  

It is the mail located in the Inbox that I am unable to
delete.

Any other suggestions?

Glenn

>-----Original Message-----
>Glen,
>
>I would first check to see if your hard-drive is out of space.  Open MyComputer - Click on your local hard-drive
(C:) Should show you the capacity, used and free space.  
You want at least 300mb free.

>If you are having your mail delivered to an Exchange Mailbox - you would want to make sure you are not over
your quota.  This is determined by the Administer of the
server.  The message typically is that your - Mailbox is
full.  However, it may generate this type of message if
you is to the point the mails is not able to send/receive.

>Finally, if you mail is delivered to a personal folder that is located a server. I would confirm that you are
not out of space.

>Please let me know if you still need assistance.
>
[quoted text clipped - 24 lines]
>    
>.
Francine Otterson - 12 Jan 2004 22:06 GMT
    Glen

If you do not have an Exchange this means your email is being delivered to a personal folder.  May want to run scan on your personal folder to rule out any possible issues with it

First determine where your personal folder is by doing a search on *.pst.  Make a note of the path as we will use it later

Now do a search for the scan tool scanpst.exe.  Once this comes up open it.  Now browse to the pst file and run a scan on it

Once this is done - we will go to the next step - unless this resolves it of course

Also, suggest running a detect and repair on Outlook.

Finally have you made any changes (updates) to your system since this started

Respectfull

Francine Otterso
President, San Diego Outlook User Grou

    ----- Glenn Lippman wrote: ----
   
    Francine, thank you for your quick reply.  I checked each
    of your suggestions and here are the replies
   
    1.  C-drive has 42 GB memory space availabl
    2.  No exchange mailbox is use
    3.  Mail delivered to Inbox.
   
    It is the mail located in the Inbox that I am unable to
    delete
   
    Any other suggestions
   
    Glen
   
   
    >-----Original Message----
    >Glen
    >>I would first check to see if your hard-drive is out of
    space.  Open MyComputer - Click on your local hard-drive
    (C:) Should show you the capacity, used and free space.
    You want at least 300mb free
    >>If you are having your mail delivered to an Exchange
    Mailbox - you would want to make sure you are not over
    your quota.  This is determined by the Administer of the
    server.  The message typically is that your - Mailbox is
    full.  However, it may generate this type of message if
    you is to the point the mails is not able to send/receive
    >>Finally, if you mail is delivered to a personal folder
    that is located a server. I would confirm that you are
    not out of space
    >>Please let me know if you still need assistance
    >>Francin
    >>President,
    >San Diego, Outlook User Group
    >>     ----- Glenn Lippman wrote: ----
    >>     I have Outlook 2002.  After downloading email
    messages
    >     and whenever I try to delete messages, I get an
    error
    >     message, "Out of memory or system resources.  Close
    some
    >     windows or programs and try again.
    >>     Hence, not able to delete messages
    >>     When I close all programs, no change, same
    message.  The
    >     only known fix is to shut down computer and restart
    after
    >     receiving new messages.  This is not a workable
    fix.
    >>     Any suggestions on how to fix this problem would be
    >     helpful
    >>     Thank you
    >>     Glen
Glenn Lippman - 13 Jan 2004 13:44 GMT
Francine,

Good morning.

Completed search for Personal Folder.  Found it on G:
drive; located at G:\  (Office Data File type)

Found, opened and used scanpst.exe to scan Personal
Folder on G: drive and results were:

"No errors found in this file.  Folders found 4; Items
found 0"

How do I run a "detect and repair on Outlook"?

Glenn

>-----Original Message-----
>
>     Glen,
>
>If you do not have an Exchange this means your email is being delivered to a personal folder.  May want to run
scan on your personal folder to rule out any possible
issues with it.

>First determine where your personal folder is by doing a search on *.pst.  Make a note of the path as we will use
it later.

>Now do a search for the scan tool scanpst.exe.  Once this comes up open it.  Now browse to the pst file and
run a scan on it.

>Once this is done - we will go to the next step - unless this resolves it of course.
>
[quoted text clipped - 10 lines]
>    
>     Francine, thank you for your quick reply.  I
checked each
>     of your suggestions and here are the replies:
>    
[quoted text clipped - 3 lines]
>    
>     It is the mail located in the Inbox that I am
unable to
>     delete.
>    
[quoted text clipped - 6 lines]
>     >Glen,
>     >>I would first check to see if your hard-drive is
out of
>     space.  Open MyComputer - Click on your local hard-
drive
>     (C:) Should show you the capacity, used and free
space.  
>     You want at least 300mb free.
>     >>If you are having your mail delivered to an
Exchange
>     Mailbox - you would want to make sure you are not
over
>     your quota.  This is determined by the Administer
of the
>     server.  The message typically is that your -
Mailbox is
>     full.  However, it may generate this type of
message if
>     you is to the point the mails is not able to
send/receive.
>     >>Finally, if you mail is delivered to a personal
folder
>     that is located a server. I would confirm that you
are
>     not out of space.
>     >>Please let me know if you still need assistance.
[quoted text clipped - 3 lines]
>     >>     ----- Glenn Lippman wrote: -----
>     >>     I have Outlook 2002.  After downloading
email
>     messages
>     >     and whenever I try to delete messages, I get
an
>     error
>     >     message, "Out of memory or system resources.  
Close
>     some
>     >     windows or programs and try again."
>     >>     Hence, not able to delete messages.
>     >>     When I close all programs, no change, same
>     message.  The
>     >     only known fix is to shut down computer and
restart
>     after
>     >     receiving new messages.  This is not a
workable
>     fix.  
>     >>     Any suggestions on how to fix this problem
would be
>     >     helpful.
>     >>     Thank you,
>     >>     Glenn
>     >>.
>     >
>.
Luke - 24 Feb 2004 18:32 GMT
AFAIK, you can't.

You could COMPACT the Personal Folders file (.pst) to
clear out old deleted items and free up room in it.

Otherwise, you have to call Microsoft for a file called
2gbpst.exe that allows you to remove a certain amount of
megabytes from the .PST file to make it smaller.  From
your post, I'm not sure this is the problem your having,
though.

Good Luck.

>-----Original Message-----
>Francine,
[quoted text clipped - 123 lines]
>>
>.
 
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