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MS Office Forum / Outlook / New Users / April 2004Out of Office and VPN
I am using Outlook XP with Exchange 2003 on a 2003 domain. My Out of office work great in my LAN. When my sales team users are connecting thru VPN (L2TP-IPsec) they are able to configure their Out of Office assistant. But it does not work. If theyconnect to my Office with a VPN connection, and I setup an Out of Office, no one is receiving my OoO message. But it does work great internally. Note that my users (remote and local) are not using any offline profile. They are "directly" connected to the Exchange server. Thanks for any help Dan > I am using Outlook XP with Exchange 2003 on a 2003 domain. > > My Out of office work great in my LAN. > > When my sales team users are connecting thru VPN (L2TP-IPsec) they > are able to configure their Out of Office assistant. OK. > But it does not work. If theyconnect to my Office with a VPN > connection, and I setup an Out of Office, no one is receiving my OoO > message. But it does work great internally. I'm confused by "you" and "they" usage here - they're connecting and setting OOO themselves, and it is not firing off for internal or Internet mail at all? And there's no PST file use at all? > Note that my users (remote and local) are not using any offline > profile. They are "directly" connected to the Exchange server. For the remote users, I strongly suggest that they sync to an offline file and work offline by default w/scheduled auto syncs in the background - much more stable. > Thanks for any help > > Dan No PST are being used. They are working with Offline mode. Then they connect to the VPN to synchronize. (sorry about the "I" and "they") they are able to create an OoO rules but it does not work. No one is receiving the message saying that the person is absent. any thought? Thanks Dan >> I am using Outlook XP with Exchange 2003 on a 2003 domain. >> [quoted text clipped - 25 lines] >> >> Dan >No PST are being used. > [quoted text clipped - 11 lines] > >Dan I'd wager that your Exchange server is configured not to allow Automatic Replies to the Internet. That setting is either in your Internet Mail Connector or the SMTP Service (if I recall correctly) depending upon what version of Exchnage you're using. -- -Ben- Ben M. Schorr, MVP-OneNote OneNote FAQ: http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx MVP-OneNote wrote: >> No PST are being used. >> [quoted text clipped - 16 lines] > Internet Mail Connector or the SMTP Service (if I recall correctly) > depending upon what version of Exchnage you're using.. ....OOO doesn't require that autoreply to the Internet be enabled - OOO to the internet is a separate tickbox :-) I beleive that Lanwench is right. <Ben M. Schorr>; "MVP-OneNote" <bens@bogusaddress.mvp> wrote in message news:bf2b540bde9447e1aab474a9ab89cab3@ghytred.com... >>No PST are being used. >> [quoted text clipped - 21 lines] > OneNote FAQ: http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm > SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx Well, that's usually a safe bet since I've rarely known her not to be right. In this case I sensed another option based upon what you were saying, though. Easy enough to test; have them connect via the VPN, then set their OOF settings and see if they work. -- -Ben- Ben M. Schorr, MVP-OneNote OneNote FAQ: http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx >I beleive that Lanwench is right. > [quoted text clipped - 26 lines] >> http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm >> SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx MVP-OneNote wrote: > Well, that's usually a safe bet since I've rarely known her not to be > right. I was wrong once, but only because I thought I'd been wrong about something and it turned out I was right the first time. <g> > In this case I sensed another option based upon what you were > saying, though. > Easy enough to test; have them connect via the VPN, then set their OOF > settings and see if they work. Agreed. Good isolation test... >> I beleive that Lanwench is right. >> [quoted text clipped - 26 lines] >>> http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm >>> SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx does not work...argg :-) I really appreciate your help... > MVP-OneNote wrote: >> Well, that's usually a safe bet since I've rarely known her not to be [quoted text clipped - 41 lines] >>>> http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm >>>> SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx Can you log into their mailbox in Outlook on your LAN and get it to run that way? If not, there's a larger problem....anyone else having OOO problems? > does not work...argg :-) > [quoted text clipped - 46 lines] >>>>> SchorrTech Blog: >>>>> http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx This method is working great!! > Can you log into their mailbox in Outlook on your LAN and get it to run > that [quoted text clipped - 50 lines] >>>>>> SchorrTech Blog: >>>>>> http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx And have you confirmed that your Exchange server is configured to allow auto-replies to the Internet? -- -Ben- Ben M. Schorr, MVP-OneNote OneNote FAQ: http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx >does not work...argg :-) > [quoted text clipped - 40 lines] >>>>> -- >>>>> -Ben- I don't think auto-replies to the internet has anything to do with OoO <Ben M. Schorr>; "MVP-OneNote" <bens@bogusaddress.mvp> wrote in message news:4988e1c90cb64c90830993c5fe26d36f@ghytred.com... > And have you confirmed that your Exchange server is configured to allow > auto-replies to the Internet? [quoted text clipped - 48 lines] >>>>>> -- >>>>>> -Ben- Of course it does. What do you think an OOO message is? :-) In fact, disabled AutoReplies to the Internet is possibly the most common reason why we see OOO fail to the Internet. Common symptom is that it works internally but not to the world. -- Aloha, -Ben- Ben M. Schorr, OneNote-MVP http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx **I apologize but I am unable to respond to direct requests for assistance. Please post questions and replies here in the newsgroup. Mahalo! >I don't think auto-replies to the internet has anything to do with OoO > [quoted text clipped - 53 lines] >>>>>>> -- >>>>>>> -Ben- -- -Ben- Ben M. Schorr, MVP-OneNote OneNote FAQ: http://home.hawaii.rr.com/schorr/Computers/OneNoteFAQ.htm SchorrTech Blog: http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx If they're working offline, that's probably the culprit. Maybe they can just use OWA for this. > No PST are being used. > [quoted text clipped - 41 lines] >>> >>> Dan I will give OWA a try but I don't undestand what is the difference between being connected to VPN (not offline) and using OWA. (For my OoO issue) Thanks Dan > If they're working offline, that's probably the culprit. Maybe they can > just [quoted text clipped - 45 lines] >>>> >>>> Dan I've never tried setting OOO while working offline, but I do suspect it's the issue. If they open Outlook & choose "connect" (even just as a temporary test) does it make a difference? > I will give OWA a try but I don't undestand what is the difference > between being connected to VPN (not offline) and using OWA. (For my [quoted text clipped - 53 lines] >>>>> >>>>> Dan Still not working. DAn > I've never tried setting OOO while working offline, but I do suspect it's > the issue. If they open Outlook & choose "connect" (even just as a [quoted text clipped - 58 lines] >>>>>> >>>>>> Dan OK - if they set it in OWA, does it work? Try to isolate whether it's working offline /via Outlook /VPN. Try logging in as one of the users in Outlook on your LAN and see if it works then. If it works there, in OWA or in Outlook connected directly on the network, there's something funky with their VPN/offline use. > Still not working. > [quoted text clipped - 62 lines] >>>>>>> >>>>>>> Dan |
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