I'm getting this error for a user when they recieve certain virus as
attachments in Outlook 2003. Whenever they get that email, Outlook
2003 doesn't let them recieve that email or any others that come
after.  The user has to go to a different workstation that has Outlook
2000 or use Web Outlook to delete the problem email(s) and then they
can recieve their emails.  The user is having to do this 2-3 times a
day which could be lived with but is quite wasteful and annoying.  We
are running an Exchange Server 2000 with Symantec 9 and Mail Security
4.5.  The user's workstation is running Windows 2000 along with Office
2003.

I am wondering if there is a fix, or a patch or something that can be
done to stop this from happening.  Also, the link that is listed in
the sync error message mentions nothing that is about or could deal
with this problem that I can see.  I am the network administrator.

14:54:32 Downloading from server 'domain name'
14:54:32 Error synchronizing folder
14:54:32         [80040119-544-50B-560]
14:54:32         The item was found to contain a virus that could not be
cleaned.  For more information, contact your Exchange server
administrator.
14:54:32         Microsoft Exchange Server Information Store
14:54:32         For more information on this failure, click the URL below:
14:54:32         http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040119-54
4-50b-560
14:54:32 Done