Cant Internally Forward an Attachment from External E-mail in Outl

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Outlook Help! - 30 Aug 2005 20:10 GMT

Hi,

I just upgraded all our workstations to Office Pro 2003 SP1. Things went
pretty well except I found a big problem.

We can't forward internally any message having an attachment received from
our ISP. If we receive a message without an attachment, we can forward it
with no problems.

We can receive the external message/attachment with no problem. If we
create a new message and attach the same file & send it, it works fine.

The message from the ISP basically says it can't find the recipient. It's
using our internal addr. Any thoughts on why it even goes thru them? I
checked and our Exchange server is set as our default E-mail.

Please Help!

Thanks in Advance
!
Workstation OS:
Mainly XP Pro - SP2
Some XP - Home - SP2
A few W2K - SP4
Server 2000 - SP4
Exchange 5.5

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Outlook Help! - 30 Aug 2005 20:53 GMT

> Hi,
>
[quoted text clipped - 22 lines]
> Server 2000 - SP4
> Exchange 5.5

Just a note, there is not a problem with the Windows 2000 PC. It works fine
as before. So it's only the Win XP machines.

Reply to this Message

Outlook Help! - 30 Aug 2005 23:24 GMT

> > Hi,
> >
[quoted text clipped - 25 lines]
> Just a note, there is not a problem with the Windows 2000 PC. It works fine
> as before. So it's only the Win XP machines.

I found that I can "Get Around" the issue if when I am in the Forward mode,
I select Accounts from the menu bar then select my Exchange Server instead of
my POP3 ISP. Everything then is deliver as it should be.

Does anyone know of a way to get around having to do this?

I have people ready to come after me with tourches & pitchforks.

Thanks!

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K. Orland - 31 Aug 2005 14:13 GMT

The XP machines are SP1 or SP2? If SP2, did you turn the firewall off?

Signature

Kathleen Orland
Outlook Tips: http://www.outlook-tips.net/
http://www.howto-outlook.com/
Outlook & Exchange Solutions Center: http://www.slipstick.com

> > > Hi,
> > >
[quoted text clipped - 35 lines]
>
> Thanks!

Reply to this Message

Outlook Help! - 31 Aug 2005 14:36 GMT

> The XP machines are SP1 or SP2? If SP2, did you turn the firewall off?
>
[quoted text clipped - 37 lines]
> >
> > Thanks!

I didn't change anything with the firewall. It is currently on. WXP SP2
has been installed for awhile now and everything was working fine until
Office2003

Should the firewall be turned off?

Reply to this Message

Brian Tillman - 31 Aug 2005 15:47 GMT

> I found that I can "Get Around" the issue if when I am in the Forward
> mode, I select Accounts from the menu bar then select my Exchange
> Server instead of my POP3 ISP. Everything then is deliver as it
> should be.

Outlook always tries to use the account that received the original message
when you reply or forward. Personally, I'd have Exchange perform the
routing between the ISP and internal mail. Then everything will come
through the Exchange account. Barring that, have the Exchange server handle
all outbound messages and point the POP account's outgoing server settings
at Exchange.

Signature

Brian Tillman

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Outlook Help! - 31 Aug 2005 16:25 GMT

> > I found that I can "Get Around" the issue if when I am in the Forward
> > mode, I select Accounts from the menu bar then select my Exchange
[quoted text clipped - 7 lines]
> all outbound messages and point the POP account's outgoing server settings
> at Exchange.

Hi Brian, Thanks for the info!

I'm a little confused by your suggestion. Under E-mail accounts, I already
have the Exchange server and also my POP3 account. Do I need to change
something there?

In this situation, isn't Exchange already handeling the routing between the
ISP & internal mail?

You also mentioned "have the Exchange server handle all outbound messages
and point the POP account's outgoing server settings at Exchange". Where/How
do I configure it to do that?

This was working with no problems at all before the 2003 Office Upgrade.

Sorry about all the questions!

Thanks for you help!!!

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Brian Tillman - 31 Aug 2005 16:54 GMT

> I'm a little confused by your suggestion. Under E-mail accounts, I
> already have the Exchange server and also my POP3 account. Do I need
> to change something there?

Why are you using a POP account at all? Exchange has the ability to pull
mail from an ISP and place it in the appropriate mailbox.

> In this situation, isn't Exchange already handeling the routing
> between the ISP & internal mail?

No. You have a POP account that is receiving mail, or at least that's what
you said.

> You also mentioned "have the Exchange server handle all outbound
> messages and point the POP account's outgoing server settings at
> Exchange". Where/How do I configure it to do that?

Tools>E-mail Accounts>Next. Select your POP account and choose Change.
Define the SMTP server there to be the Exchange server's SMTP address. If
you don't have Exchange set up to allow SMTP connections, ask in
m.p.exchange.admin for how.

> This was working with no problems at all before the 2003 Office
> Upgrade.

Upgrade from what?

Signature

Brian Tillman

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Outlook Help! - 31 Aug 2005 17:18 GMT

> > I'm a little confused by your suggestion. Under E-mail accounts, I
> > already have the Exchange server and also my POP3 account. Do I need
[quoted text clipped - 22 lines]
>
> Upgrade from what?

Upgrade from Office/Outlook 2000.

We've been on on WindowsXP Home/Pro SP2, Dell computers for several weeks
with no problems. They have all available Windows/Office patches installed.

This problem does not happen on one remaining Windows2000 SP4 workstation.
It's also running Office2003 like everyone else.

Sorry for not including this earlier!

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