Outlook 2003 email content missing, headers ok, HELP!

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lrunyan - 18 Nov 2005 18:37 GMT

Running XP Pro and Outlook 2003, AVG and AntiVIR 6.0. Outlook was
running fine and then all of a sudden, I'm still getting emails but the
content is missing. I can see the header just fine but absolutely blank
screen in the body. HELP!
Thanks so much!

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Brian Tillman - 18 Nov 2005 20:05 GMT

> Running XP Pro and Outlook 2003, AVG and AntiVIR 6.0. Outlook was
> running fine and then all of a sudden, I'm still getting emails but
> the content is missing. I can see the header just fine but absolutely
> blank screen in the body. HELP!
> Thanks so much!

1) You should never run more than one AV program's on-access scanner at any
one time.
2) You should not be scanning incoming or outgoing mail with your AV
scanner. If you are, disable that feature.

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Brian Tillman

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lrunyan - 18 Nov 2005 20:50 GMT

Techie friend put second Anti-V software on. Understand your point, but
if we're not scanning incoming or outgoing, how are we protected?
Thanks again!

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Milly Staples [MVP - Outlook] - 20 Nov 2005 00:02 GMT

Real time protection (on access) is more than sufficient. The
incoming/outgoing mail scan is a marketing ploy meant to slurp in the
newbies into thinking that they are MORE protected rather than telling them
that when they actually access an email, the on-access protection is
catching the viri. Plus, if the real-time scanning is working, please tell
me how they are able to SEND a virus that should have been caught on their
system?

Knew you couldn't.

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Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, lrunyan asked:

| Techie friend put second Anti-V software on. Understand your point,
| but if we're not scanning incoming or outgoing, how are we protected?
| Thanks again!

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