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MS Office Forum / Outlook / New Users / November 2005

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Bug in Outlook 2003's contact book

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Steve - 20 Nov 2005 04:33 GMT
Using the Outlook address book (SP1)

When setting up a new contact I add their telephone number. Next thing that
happens is that I get a Location Information window appearing asking for my
location in order to setup auto-dialing...
If I hit cancel and then to the question "Are you sure you want to cancel"
select Yes the Location window doesn't close, worse still it's stays in
focus and doesn't allow me to continue working with Outlook.

The only solution is to enter the details which then takes me  on to the
Phone & Modem options.
I don't have a modem, and these days with Broadband, I wonder how many
people do - so this "auto-dial" feature is both pretty out of date, and a
rather annoying bug - ie Cancel button doesn't work. Please fix it.
Russ Valentine [MVP-Outlook] - 20 Nov 2005 10:04 GMT
Nothing to fix. Behaving as designed. It does not matter whether you have a
modem or not. Outlook needs to know your location in order to know how to
format your phone number.
Signature

Russ Valentine
[MVP-Outlook]

> Using the Outlook address book (SP1)
>
[quoted text clipped - 10 lines]
> people do - so this "auto-dial" feature is both pretty out of date, and a
> rather annoying bug - ie Cancel button doesn't work. Please fix it.
Steve - 20 Nov 2005 13:42 GMT
Hello Russ,

If it needs to know where I'm located to format phone numbers, then why
doesn't it use the Regional and Language settings ? Just out of interest -
can you illustrate how phone numbers are formatted differently please  -
I've not seen an example to-date and would appreciate knowning something new
here.

Anyway, the BUG is the fact that, the message box said that by hitting
CANCEL, I'd be not required to make an input, so I did... yet  it continued
to require the input... and unless I killed Outlook completely I could not
gain control again - due to the modality chosen for this feature..... Sadly
even, Task Manager wouldn't even kill this end-less cycle but... thanks for
Sysinternals Process Explorer I was able to put an end to the situation.

Steve

> Nothing to fix. Behaving as designed. It does not matter whether you have
> a modem or not. Outlook needs to know your location in order to know how
[quoted text clipped - 13 lines]
>> people do - so this "auto-dial" feature is both pretty out of date, and a
>> rather annoying bug - ie Cancel button doesn't work. Please fix it.
Russ Valentine [MVP-Outlook] - 20 Nov 2005 13:59 GMT
Outlook's developers felt that the dialing location would be a more accurate
and reliable source for determining how phone numbers should be masked than
the Regional and Language settings. They are right, of course. Your Regional
settings will not tell them your local area code.

Outlook has always masked phone numbers based on your local area code (which
it enters and puts in parentheses, and then hyphenates the other 7 digits).
If you enter 10 digits and the first 3 are not your local area code, it then
knows not to add your local area code to the number you are entering and
proceeds to mask that number correctly.
Signature

Russ Valentine
[MVP-Outlook]

> Hello Russ,
>
[quoted text clipped - 31 lines]
>>> people do - so this "auto-dial" feature is both pretty out of date, and
>>> a rather annoying bug - ie Cancel button doesn't work. Please fix it.
Steve - 24 Nov 2005 16:09 GMT
Personally...  I don:t understand why there's a need to know exactly where
I'm living - seems to be an invasion of privacy.  I don' have a fax, I don't
have a modem, and I don't have a telephone exchange, therefore the
information being asked for is ... irrelevant.

Given today's security threats though things exposed by Internet
Explorer,etc I would wonder if persons who wished to obtain details that
information could more easily do so with such requirements. You can identify
which town a person lives in and therefore which bank they're likely to have
an account at. Given the  "constant-on" internet connections that most
people have, this could be an issue for some ..... having privacy means
being secure to data theft, and in some organisations this actually is taken
seriously. Probably why they use dummy information for those types of
settings anyway.

If Micosoft has honestly adopted the settings described below, then they
would appear to be simply shooting themselves in the foot. So much for
having a common standard within the OS and having their own software
intergate with it.... Outlook needs to obtain your personal city/town
location in order to support a dialing number format ?! Huh ? Whatever
happened to the International dialing standard :

   + [country code] - [(local suffix)] telephone number

I'm not really aware of the way telephone numbers are formatted differently
within a country... perhaps someone could give an example - I've asked for
that before.

If you've got a modem, and with auto-dial setup, then I'd agree with Russ
but that's a feature of the autodialer... not of a mail program that's not
got anything to auto-dial.

As for the masking of the numbers I enter... there's never any question
about whether I have an autodial facility ? So what's the point of asking
for my own dial-out details....  seems pointless.

Furthermore, the bug I raised is being avoided without being mentioned....

the message box explicity says press cancel to stop further request for the
information, yet when you hit cancel it asks for the information again... if
that's not a bug then what is ? If they system really needs the
information.... which in all reality it doesn't since it's of pointless
value why should it offer the wrong text message within the dialogue box ?

Anyways, this isn't a big deal - the thing that really is annoying is the
defend the "100% we're correct approach" which smacks of dishonesty - if
there's a problem, don't be ashamed of admitting it - maybe it'll be looked
at later on.

> Outlook's developers felt that the dialing location would be a more
> accurate and reliable source for determining how phone numbers should be
[quoted text clipped - 41 lines]
>>>> people do - so this "auto-dial" feature is both pretty out of date, and
>>>> a rather annoying bug - ie Cancel button doesn't work. Please fix it.
Russ Valentine [MVP-Outlook] - 24 Nov 2005 16:30 GMT
Not sure who you think uses this group. Who's here exactly that you want to
admit a problem? You asked why Outlook wants to know your local area code. I
explained why. It seems to bother very few people.
To submit product or service suggestions to Microsoft:
 1. Within the specific Microsoft Office product, navigate to the Help
menu.
 2. Click the "Contact Us" option.
 3. You can then use the "Make a Suggestion" link on the webpage to submit
any suggestion. This posts the suggestion to the "Microsoft Community". The
Microsoft Community is a public forum where you can submit suggestions for
Microsoft products and see suggestions that others have made. Community
participants vote for suggestions, and Microsoft uses the votes to help
prioritize features in upcoming versions.
Signature

Russ Valentine
[MVP-Outlook]

> Personally...  I don:t understand why there's a need to know exactly where
> I'm living - seems to be an invasion of privacy.  I don' have a fax, I
[quoted text clipped - 92 lines]
>>>>> and a rather annoying bug - ie Cancel button doesn't work. Please fix
>>>>> it.
 
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