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MS Office Forum / Outlook / New Users / November 2005Oulook has small red "x" in left hand corner, can't get new emails
I messed around with the Windows firewall a couple of nights ago (trying to get rid of alg.exe) and ever since I haven't been able to get new emails and every time I open outlook I get that small red x in the system tray. I did a system restore but that didn't seem to help. It's a Dell Latitude D600 if that makes any difference and I'm running XP Go back to your Windows Firewall settings and make sure you have an exception set for Outlook.  SignatureAloha, -Ben- Ben M. Schorr, OneNote-MVP Roland Schorr & Tower http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm **I apologize but I am unable to respond to direct requests for assistance. Please post questions and replies here in the newsgroup. Mahalo! >I messed around with the Windows firewall a couple of nights ago > (trying to get rid of alg.exe) and ever since I haven't been able to > get new emails and every time I open outlook I get that small red x in > the system tray. I did a system restore but that didn't seem to help. > It's a Dell Latitude D600 if that makes any difference and I'm running > XP thanks for the reply, outlook doesn't show up in my exceptions list, how can I create an exception? one other question, can I just turn off my windows firewall if I already have one installed from my company? well, I tried turning off my windows firewall and outlook still doesn't work. Did you try rebooting your computer? SignatureAloha, -Ben- Ben M. Schorr, OneNote-MVP Roland Schorr & Tower http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm **I apologize but I am unable to respond to direct requests for assistance. Please post questions and replies here in the newsgroup. Mahalo! > well, I tried turning off my windows firewall and outlook still doesn't > work. I did reboot it. It still has that red 'x' that says Outlook is offline Umm....this may seem a little obvious but...have you looked at the File menu and made sure that "Work Offline" isn't checked? SignatureAloha, -Ben- Ben M. Schorr, OneNote-MVP Roland Schorr & Tower http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm **I apologize but I am unable to respond to direct requests for assistance. Please post questions and replies here in the newsgroup. Mahalo! >I did reboot it. It still has that red 'x' that says Outlook is offline I thought of that as well. There doesn't seem to be an option in the File menu for work offline. What version of Outlook? SignatureAloha, -Ben- Ben M. Schorr, OneNote-MVP Roland Schorr & Tower http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm **I apologize but I am unable to respond to direct requests for assistance. Please post questions and replies here in the newsgroup. Mahalo! >I thought of that as well. There doesn't seem to be an option in the > File menu for work offline. 2003 professional edition Have you tried to do a "Detect & Repair" on Outlook? (Help menu) SignatureAloha, -Ben- Ben M. Schorr, OneNote-MVP Roland Schorr & Tower http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm **I apologize but I am unable to respond to direct requests for assistance. Please post questions and replies here in the newsgroup. Mahalo! > 2003 professional edition tried it, didn't change anything. Back to basics: What kind of e-mail server are you trying to connect to? Is it GMail's POP server? Do you get an error message of any kind? How do you know there are e-mail messages waiting that you're not getting? Have you tried sending a test message via e-mail to somebody and see if they get it and can reply? SignatureAloha, -Ben- Ben M. Schorr, OneNote-MVP Roland Schorr & Tower http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm **I apologize but I am unable to respond to direct requests for assistance. Please post questions and replies here in the newsgroup. Mahalo! > tried it, didn't change anything. It's my work email. The error message is "microsoft exchange server is unavailable". I know it's not working because it only shows emails as of 10/31/05. I generally get automated emails from work every day. It's possible my work server could be down but it would be a strange coincidence for my work server to go down at the same time I decided to change something in my registry. There was no planned maintenance and I don't think anyone is even working this weekend due to the holiday. I sent a message and it just went to my outbox. Ahhh....how do you connect to your office server? Via VPN? If so do you have your VPN connected? Or are you using HTTP over RPC? SignatureAloha, -Ben- Ben M. Schorr, OneNote-MVP Roland Schorr & Tower http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm **I apologize but I am unable to respond to direct requests for assistance. Please post questions and replies here in the newsgroup. Mahalo! > It's my work email. The error message is "microsoft exchange server is > unavailable". I know it's not working because it only shows emails as [quoted text clipped - 4 lines] > don't think anyone is even working this weekend due to the holiday. I > sent a message and it just went to my outbox. Check Point VPN-1 Secure client and yes, it is connected Can you ping your Exchange server by name? SignatureAloha, -Ben- Ben M. Schorr, OneNote-MVP Roland Schorr & Tower http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm **I apologize but I am unable to respond to direct requests for assistance. Please post questions and replies here in the newsgroup. Mahalo! > and yes, it is connected not sure I know what you mean. Can you give me a little more instruction. I'm not very tech savvy. Try clicking start | Run then type CMD and press [enter]. At the command prompt that appears type PING and then the name of your Exchange server. If you don't know the name you can find it in Outlook under Tools | E-mail Accounts | View or Change... Select the Exchange Server account and you should find the server name on the first screen. SignatureAloha, -Ben- Ben M. Schorr, OneNote-MVP Roland Schorr & Tower http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm **I apologize but I am unable to respond to direct requests for assistance. Please post questions and replies here in the newsgroup. Mahalo! > not sure I know what you mean. Can you give me a little more > instruction. I'm not very tech savvy. I tried it. not sure if I did it right. typed PING (all upper case) and then -without a space- typed my server name. Clicked enter and it said that it's not recommended as an internal or external command, operable program or batch file. Ah, you need a space before the server name. SignatureAloha, -Ben- Ben M. Schorr, OneNote-MVP Roland Schorr & Tower http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm **I apologize but I am unable to respond to direct requests for assistance. Please post questions and replies here in the newsgroup. Mahalo! >I tried it. not sure if I did it right. typed PING (all upper case) and > then -without a space- typed my server name. Clicked enter and it said > that it's not recommended as an internal or external command, operable > program or batch file. it says "request timed out" Ah. That's a problem. You should check with your IT guys because it doesn't sound like your VPN connection is working properly. You might ask them what the IP address of your Exchange server is and try pinging by that. That would tell you if the problem is the connection itself or just your name resolution. The nature of this problem appears to be such that you're going to need some rather skilled local assistance though. And yes, I would turn off the Microsoft Firewall if you have the Checkpoint one running already. Having two of them doesn't help and can cause problems. SignatureAloha, -Ben- Ben M. Schorr, OneNote-MVP Roland Schorr & Tower http://www.rolandschorr.com Microsoft OneNote FAQ: http://www.factplace.com/onenotefaq.htm **I apologize but I am unable to respond to direct requests for assistance. Please post questions and replies here in the newsgroup. Mahalo! > it says "request timed out" not sure I know what you mean. Can you give me a little more instruction. I'm not very tech savvy. do you think it's safe to turn off the Microsoft Firewall if I already have the Check Point one running, or do they work in conjunction somehow? > do you think it's safe to turn off the Microsoft Firewall if I already > have the Check Point one running, or do they work in conjunction > somehow? You shouldn't run more than a single firewall on one PC. SignatureBrian Tillman |
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